Field Service Regional Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌶️ New Mexico, Texas – Distant

🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $95 100 - $136 900 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Bloom Energy

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Bloom Energy permet aux entreprises et aux communautés de prendre en charge leur énergie de manière responsable. La plateforme de premier plan de la société pour la génération distribuée d'électricité et d'hydrogène change l'avenir de l'énergie. Des entreprises du Fortune 100 du monde entier se tournent vers Bloom Energy en tant que partenaire de confiance pour fournir une énergie à faible teneur en carbone aujourd'hui et un avenir neutre en carbone. Pour plus d'informations, visitez www.bloomenergy.com.

Description

• Manage growing installed fleet and Field Service Technicians both tactically and strategically to ensure the best possible customer service • Communicate with direct reports to set employee goals and objectives, develop staff, and provide performance feedback • Hire and train staff as needed • Oversee service requirements, service plans, and commission new installations to extend service coverage • Ensure Field Service personnel are trained appropriately for existing and new product systems • Provide managerial support to Field Service Technicians, coordinate technical support personnel to aid in diagnosing, troubleshooting, repairing and debugging complex fuel cell systems • Respond to situations where first-line and second-line field service support has failed to isolate or correct problems in malfunctioning equipment or software • Report design, reliability and maintenance problems or issues to Product Support, Engineering, and/or Quality • Hire, manage, and develop a high performing team • Ensure a successful customer experience with timely communications • Must be available to work on multiple projects at various, unscheduled and unanticipated sites throughout the Southwest US area • Work with Field Service Operations and Supply Chain organizations to set-up and maintain depot spare parts stocking levels • May perform other duties as assigned

🎯 Exigences

• Bachelor’s degree preferred with 6+ year’s industry experience • 2+ years’ experience as a high functioning supervisor of 5 - 20 employees • Advanced understanding of fuel cell operation preferred • Strong understanding of requirements of working safely in an industrial setting • Advanced proficiency in AC & DC technology • Strong mechanical aptitude and troubleshooting skills; understanding of mechanical systems, piping, plumbing and valve operation • Highly motivated and able to work independently • Demonstrated self-initiative, sound judgment, integrity and professionalism • Ability to communicate with all levels within the organization in a verbal and written manner • Highly customer-focused (both externally and internally) • Solid decision making, critical thinking, time management, and organization skills • Attention to detail and strong analytical skills.

🏖️ Avantages

• Medical, Dental, and Vision plans with a large employer contribution • 401(k) Retirement Plan with company match • Generous Mental Health Support services • Legal services • Virtual Physical Therapy access • Fertility & Family Forming benefits