File Transfer Operations Analyst

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

💵 $63 300 - $117 200 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

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BMO

Site WebLinkedInTous les Emplois

10 000+ employés

🏦 Banque

💸 Finance

🔥 Financement dans la dernière année

💰 €142 900 000 Post IPO debt en 2025-11

Banking • Finance

BMO est la Banque de Montréal, une grande institution financière canadienne qui propose des services bancaires de détail et commerciaux au Canada et aux États-Unis. Le texte fourni sur le site souligne les expériences bancaires distinctes pour le Canada et les États-Unis ainsi qu'un support bilingue (anglais/français), indiquant une banque orientée vers les consommateurs, desservant tant les particuliers que les entreprises à travers l'Amérique du Nord.

Description

• Work second shift, Monday through Friday, 4:00 PM to 12:30 AM Central Time. • Monitor the IBM Sterling File Gateway platform and associated file transfer infrastructure to ensure successful processing, routing, and delivery of business-critical files. • Investigate and resolve file transfer failures by replaying transactions, correcting routing issues, or coordinating resolution activities with internal and external stakeholders. • Partner with business units, third-party clients and vendors, and the BMO Systems Operations Center to triage incidents and restore service within established service level expectations. • Perform production and QA environment health checks at the beginning of each shift to confirm platform availability and functionality. • Escalate identified issues to the appropriate support teams and provide clear documentation of findings and actions taken. • Provide business verification and operational validation support for infrastructure changes, including network and system maintenance activities that may impact Sterling File Gateway services. • Communicate operational status, incidents, and shift handoff information effectively to third-shift support and dayshift personnel and management.

🎯 Exigences

• Minimum 2 years of hands-on experience administering IBM Sterling File Gateway in a production environment. • Experience with secure file transfer technologies and protocols, including SFTP. • Minimum 2 years Red Hat System Administrator experience • Experience with IBM Connect:Direct (NDM) file transfer concepts, configurations, and troubleshooting. • Strong troubleshooting and analytical skills with the ability to quickly diagnose and resolve production issues. • Excellent customer service orientation and ability to work effectively with business partners, vendors, and technical support teams. • Strong verbal and written communication skills with a professional demeanor. • Ability to remain calm and effective during high-pressure production incidents. • Demonstrated sound judgment, decision-making capability, and appropriate escalation management.

🏖️ Avantages

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans