VP of Services – Delivery

Emploi pas sur LinkedIn

🕒 il y a 5 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Brightfield

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2006

🤝 B2B

💳 Fintech

AI • B2B • Fintech

Brightfield est un acteur de référence en intelligence de marché dédiée à la main‑d’œuvre externe, s’appuyant sur sa plateforme AI, TDX, pour aider les entreprises internationales à identifier et concrétiser des opportunités d’économies sur les dépenses liées à la main‑d’œuvre contingente. En automatisant les tâches chronophages et en permettant une analyse SOW (Statement of Work) approfondie, Brightfield donne aux organisations les moyens de négocier leurs contrats fournisseurs avec davantage de certitude et de générer un ROI significatif dans de nombreux secteurs, notamment la santé, la technologie et les services financiers.

Description

• Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth. • Own services revenue targets and support software expansion opportunities. • Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality). • Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale. • Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle. • Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators. • Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks). • Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution. • Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards. • Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments. • Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.

🎯 Exigences

• 10+ years of experience leading services and delivery teams in B2B SaaS, technology, platform, and/or data/analytics environments. • Experience in implementing and delivering data, analytics and AI solutions. • Experience in managing a services P&L and services pricing structures. • Proven track record scaling services in a way that improves time-to-value, customer satisfaction, and delivery predictability. • Strong operational discipline, building the systems, metrics, and cadences that make delivery measurable and continuously improving. • Experience developing delivery playbooks and packaged offerings that are repeatable, outcome-oriented, and easy to sell and deliver. • Exceptional customer presence and executive communication—able to guide senior stakeholders through complex implementations and delivery moments. • Demonstrated ability to lead cross-functionally and influence outcomes across Customer Success, Sales, Product, and technical/data teams. • A builder’s mindset: you’re comfortable creating structure where it doesn’t yet exist and iterating quickly based on what the business needs. • A people-first leader who sets high standards, coaches effectively, and builds an accountable, collaborative, remote-friendly culture. • Comfort operating in ambiguity and prioritizing well in a fast-paced environment where both customer needs and internal priorities evolve.

🏖️ Avantages

• Equal Opportunity Employer • Celebrates diversity • Committed to creating an inclusive environment