Director, Software Engineering – Customer Experience Platforms

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🕒 il y a 2 mois

🐊 Florida, Maryland, +2 états de plus – Distant

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Brookaire Company

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1977

🛒 Commerce de détail

🚗 Transport

Manufacturing • Retail • Transport

L'entreprise Brookaire est une société familiale de troisième génération spécialisée dans la fabrication et la distribution de filtres à air HVAC et de courroies trapézoïdales aux États-Unis. Depuis 1974, l'entreprise se concentre sur l'offre d'un service client exceptionnel et de produits de haute qualité, répondant aux besoins de secteurs tels que les bâtiments commerciaux, les centres de données, les soins de santé, la pharmacie et les écoles. Brookaire propose une large gamme de produits, notamment des filtres à air et des courroies sur mesure, avec des services comme la livraison programmée sur chantier et l'élimination des filtres à air pour accroître la commodité du client. Leur réputation de service fiable et efficace en a fait un choix de premier plan en matière de fournitures de maintenance HVAC, avec un large inventaire disponible pour une livraison rapide.

Description

• Lead the architecture, development, enhancement, integration, and maintenance of CFA Institute’s customer experience platforms, including CMS and Salesforce. • Define and govern a composable digital experience architecture leveraging headless CMS, Salesforce platform capabilities, and API-first integration patterns. • Architect scalable, secure, and extensible solutions enabling personalized, omnichannel customer journeys. • Ensure alignment with enterprise architecture standards, integration patterns, and security frameworks. • Conduct “as-is” and “to-be” architecture assessments across CMS and Salesforce ecosystems to drive modernization and scalability. • Own engineering strategy and delivery for enterprise CMS platforms (Acquia/Drupal), including headless and hybrid architectures. • Enable content lifecycle management, publishing workflows, localization, and multi-channel content distribution. • Ensure seamless integration between the CMS and various downstream digital channels. • Lead engineering ownership of Salesforce platform ecosystem (e.g., Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud as applicable). • Define and govern Salesforce architecture, including data model, integration patterns, and extensibility strategy. • Oversee development of custom applications, automations, and integrations using Salesforce platform capabilities. • Ensure scalability, data integrity, security, and performance of Salesforce environments. • Partner with business stakeholders to enable customer lifecycle management, engagement, and revenue operations. • Define and oversee integration strategy across CMS, Salesforce, identity platforms, data platforms, and enterprise systems. • Ensure robust API and event-driven integration patterns enabling real-time customer data exchange and orchestration. • Oversee identity and access management (SSO, OAuth2, SAML) and customer identity resolution. • Enable customer 360 data architecture in partnership with Data & Analytics teams. • Ensure high-quality delivery of customer-facing digital platforms with strong SLAs and reliability. • Maintain CI/CD pipelines, DevSecOps practices, and release governance for CMS and Salesforce platforms. • Oversee vendors supporting CMS, Salesforce, and digital experience capabilities and services. • Architect solutions supporting customer acquisition, engagement, retention, and monetization models. • Enable capabilities such as subscriptions, customer segmentation, campaign orchestration, and partner experiences. • Serve as senior technical advisor for digital experience and CRM-related initiatives. • Enable telemetry across CMS and Salesforce platforms to support customer behavior analytics and journey optimization. • Support personalization engines, segmentation, and campaign performance tracking. • Evaluate AI/ML use cases for content personalization, recommendations, and automation. • Build, mentor, and develop high-performing engineering teams, including both FTE and vendor resources. • Drive capability development in platform engineering, interoperability standards, and modern architecture patterns. • Foster a culture of accountability, experimentation, and continuous improvement. • Collaborate across Product, Education, Partnerships, Security, and Enterprise Architecture to ensure shared understanding of technical direction and priorities.

🎯 Exigences

• Bachelor’s degree required; master’s degree or equivalent experience preferred. • 8+ years of progressive software engineering and platform experience, including enterprise-scale architecture and distributed systems. • 3+ years of managerial experience with responsibility for people leadership, platform delivery, and operational outcomes. • Demonstrated experience designing and delivering multi-tenant SaaS or API-first platforms serving enterprise or B2B clients. • Experience with Salesforce platform (Sales, Service, Experience, Marketing Cloud). • Experience with enterprise CMS platforms (headless or hybrid). • Experience integrating enterprise systems such as CRM, CMS, identity providers, and analytics platforms. • Experience designing customer experience platforms and omnichannel architectures. • Familiarity with customer data platforms (CDPs), personalization tools, and marketing technologies. • Strong understanding of secure architecture, identity and access management, compliance considerations, and data governance. • Excellent communication skills with the ability to translate complex technical concepts into business-relevant language for senior leaders and external partners. • Demonstrated ability to lead large-scale digital programs with high organizational visibility. • Excellent analytical, consulting, and problem-solving skills.

🏖️ Avantages

• Comprehensive health coverage for you and your family • Generous leave and time off • Competitive retirement plans • Flexible work options • Wellness, education, and support programs