Support Team Technical Lead

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Calibrate North LLC.

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1 - 10 employés

Fondée en 2022

👥 RH Tech

🎯 Recrutement

🤝 B2B

HR Tech • Recruitment • B2B

Calibrate North LLC est un fournisseur engagé de services externalisés de recrutement et de conseils en acquisition de talents. Ils se spécialisent dans l'aide aux petites et moyennes entreprises pour améliorer leurs processus de recrutement, offrant des solutions allant des services de conseil à l'externalisation complète du recrutement. Focalisés sur la construction de relations de confiance, Calibrate North met l'accent sur la transparence et une approche sur mesure pour répondre aux défis uniques de recrutement rencontrés par leurs partenaires.

Description

• Handle the most complex and challenging IT service requests, incidents, and escalations that require advanced technical expertise • Provide technical mentoring and guidance to support team members, helping develop their troubleshooting and problem-solving skills • Ensure all support solutions and implementations comply with CMMC requirements and cybersecurity best practices • Develop and maintain technical documentation, standard operating procedures, and knowledge base articles focused on complex scenarios • Lead technical training sessions and knowledge sharing initiatives to elevate the entire team's capabilities • Collaborate with the Support Team Manager on technical skill development plans and team growth strategies • Drive the implementation of long-term, scalable solutions rather than quick fixes • Serve as the primary technical escalation point for challenging Microsoft 365, Active Directory, and security-related issues

🎯 Exigences

• U.S. citizenship • Security+ (or higher) certification at hire or within 365 days of hire • 5-10 years of experience in IT systems administration and technical support roles • In-depth understanding of Microsoft ecosystem, including advanced Microsoft 365, Intune, and Azure administration • Extensive experience with Microsoft Intune policy management, device configuration, and endpoint compliance enforcement • Advanced knowledge of Conditional Access policy configuration, implementation, and troubleshooting • Minimum 3+ years of hands-on experience with Government Community Cloud High (GCC High) tenant administration and compliance requirements • Proficiency in PowerShell and Python automation scripting for system administration and process improvement • Advanced knowledge of IT systems, including virtualization, enterprise Windows environments, endpoint management, and complex infrastructure • Strong understanding of cybersecurity principles and CMMC compliance requirements • Proven experience in technical mentoring or team training • Advanced knowledge of networking, including complex DNS, DHCP, VLANs, firewall configurations, and hybrid cloud connectivity • Ability to analyze complex technical problems, develop comprehensive solutions, and mentor others through similar scenarios • Excellent communication skills for both technical and non-technical audiences.

🏖️ Avantages

• Fully paid individual healthcare, vision and dental insurance for the employee • Paid certification and training opportunities • Three weeks of paid vacation + 10 paid holidays • Retirement benefit (401k) with company match • A supportive environment with a focus on keeping healthy work-life balance