Customer Operations Coordinator

🕒 il y a 15 jours

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Canvas Medical

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2015

🏥 Santé

💼 Conseil

☁️ SaaS

💰 €24 000 000 Series B - Canvas Medical en 2022-07

Healthcare • Consulting • SaaS

Canvas Medical est une société de logiciels de santé qui propose une plateforme ambulatoire EHR/EMR centrée sur les spécialités pour les pratiques en consultation externe. Leur produit offre des workflows spécialisés préconçus, une cartographie narrative, un dossier patient unifié, une extensibilité par plugin, des intégrations, et des agents alimentés par l'IA pour automatiser les tâches cliniques, opérationnelles et financières telles que le co-pilotage clinique, le codage et le traitement RCM. Canvas cible les pratiques médicales avec des environnements d'essai, une formation pratique et des outils pour intensifier les soins aux patients et le reporting.

Description

• Handle account unlocks, staff provisioning, and permission changes for customer organizations • Verify data state using read-only queries against customer databases • Process routine account requests efficiently and accurately • Triage incoming tickets from Slack, email, and web forms using established runbooks • Categorize and prioritize tickets by urgency and impact • Route complex or technical issues to senior specialists with clear context and initial findings • Maintain accurate ticket metadata (tags, priority, customer, status) • Build foundational knowledge of Canvas platform configuration and clinical workflows • Learn to navigate the Canvas EMR, understand appointment types, note workflows, and basic charting concepts • Develop familiarity with Canvas documentation, FHIR API basics, and the plugin SDK • Shadow senior specialists on complex investigations to accelerate learning • Respond to straightforward customer inquiries with clear, empathetic communication • Set accurate expectations on timelines and next steps • Escalate with context — summarize what you've checked and what you've learned before handing off

🎯 Exigences

• 1+ years in a support, operations, or customer-facing role (technical environment preferred) • Track record of managing multiple concurrent tasks with attention to detail • Comfort working in ticketing systems and following established processes • Basic familiarity with web applications and SaaS platforms • Willingness to learn SQL, REST APIs, and log analysis tools • Comfort navigating technical documentation and learning new tools independently • Interest in healthcare technology; prior healthcare experience is a plus but not required • Willingness to rapidly develop domain expertise in clinical and operational workflows • Familiarity with EMR systems, clinical terminology, or healthcare billing is a plus • Strong written communication — you'll be writing to customers daily • Organized and process-oriented with good prioritization instincts • Reliable follow-through on routine tasks while managing competing priorities • Collaborative mindset and eagerness to learn from more experienced teammates

🏖️ Avantages

• Competitive Salary & Equity Package • Health Insurance (includes option with 100% family coverage) • 401k • Paid Maternity/Paternity Leave (12 weeks) • Flexible/unlimited PTO • Home Office Stipend