Technical Service Manager – Commercial Applied Chillers

🕒 il y a 9 jours

🐊 Florida, North Carolina – Distant

🐊 Florida – Remote 🌲 North Carolina – Remote

💵 $96 000 - $192 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Carrier

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1915

⚡ Énergie

🚗 Transport

🔧 Matériel

Energy • Transport • Hardware

Carrier est un leader mondial dans les solutions pour le bâtiment et la chaîne du froid, dédié à l'innovation pour créer des environnements sains, sûrs, durables et intelligents. L'entreprise est impliquée dans les systèmes de CVC et de réfrigération et se concentre sur la promotion de la santé et de la sécurité des espaces intérieurs ainsi que sur la préservation de l'approvisionnement mondial en nourriture et en médicaments grâce à ses technologies avancées. Carrier s'engage également à lutter contre le changement climatique en collaborant avec des partenaires pour favoriser la durabilité et l'efficacité énergétique des infrastructures. En explorant des solutions pour les bâtiments intelligents et la résilience énergétique, Carrier progresse vers un avenir neutre en carbone.

Description

• Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits. • Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues. • Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices. • Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites min a portion of the US and International Markets. • Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend.

🎯 Exigences

• High School Diploma or GED • 3+ years' experience in the Technical Field with Centrifugal and Screw Chillers. • 3+ years’ experience with Microsoft office products (Word, Excel, Outlook). • Possession of a valid driver's license. • Ability to travel as needed to support training on site, and/or job site visits. • Preferred Requirements Bachelor's degree in mechanical engineering • Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems. • Familiarity with warranty data/systems. • Experience in providing technical presentations and training. • Strong written and verbal communication skills • Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments

🏖️ Avantages

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance