Senior Service Manager

🕒 il y a 14 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $0 - $65 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Casa Central

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1954

🤝 À but non lucratif

🤲 Charité

📚 Éducation

Non-profit • Charity • Education

Casa Central est une organisation à but non lucratif basée à Chicago qui propose des services sociaux et des programmes communautaires pour les enfants, les familles et les seniors. Elle gère des programmes d’éducation préscolaire et périscolaires, des services de soutien aux familles et d’intervention en matière de violences domestiques, ainsi que des services de bien-être et d’aide à domicile pour les seniors. Elle mobilise également des bénévoles et des donateurs afin de soutenir son action au sein de la communauté.

Description

• Coordinate and facilitate program performance and quality improvement activities • Serve as the CRR point person for Senior Services, AWC, and HCS programs • Coordinate and monitor day-to-day service delivery and program operations within Home Care Services and Adult Wellness Center • Coordinate and monitor intake, case transfer, assignment, and service delivery processes • Maintain accurate and up-to-date participant, private-pay participant, and personnel files • Support IDOA/MCO billing processes, including private pay • Track service utilization, staff coverage, service assignments, supervisory visits, and record keeping • Consult with program staff regarding participant issues and support problem resolution • Provide regular updates, concerns, and efficiency or quality recommendations to the Director • Plan, develop, organize, implement, and direct performance and quality improvement activities • Oversee quarterly internal case record reviews and support PQI activities • Collect, maintain, manage, and analyze participant service delivery, operational, statistical, and program data • Identify service-delivery gaps and recommend improvement plans • Assist with quarterly and year-end dashboards, PQI reports, statistical reports, outcome reports, participant surveys, and satisfaction processes • Analyze trends and innovations in HCS and ADS sectors and make recommendations • Support stakeholder communication and engagement activities • Report incidents according to agency and IDOA procedures • Directly supervise, train, and consult with three HCS Senior Supervisors • Provide support and supervision to HCS Supervisors and other senior services staff when needed • Provide orientation and onboarding training to newly hired staff • Conduct regular supervision and maintain comprehensive supervisory notes • Ensure timely probationary and annual performance evaluations • Participate in staff hiring interviews and provide input to the Director • Participate in staff meetings and professional development training • Foster positive, collaborative, and respectful working relationships • Submit personal timesheets and ensure compliance with agency and funder guidelines • Work under the guidance of the Senior Services Director and exercise independent judgment in daily operations

🎯 Exigences

• Bachelor’s degree in Social Work, health or human services, or related field from an accredited college or university • Prior experience working in the in-home care services field and with older adult populations strongly preferred • Prior supervisory and/or program management experience preferred • Successful completion of CCP management training provided by IDOA or its designee when required • Bilingual in Spanish and English required • Computer literacy required • Proficiency with Microsoft Office applications including Outlook, Word, Publisher, and Excel • College-level math skills required • Ability to accurately prepare and analyze fiscal and statistical reports • Ability to work independently and collaboratively • Must develop and maintain positive and professional relationships with internal and external stakeholders • Must demonstrate tact, professional composure, diplomacy, effective communication, relational, supervisory, time management, organizational, and attention-to-detail skills • Personal cellphone required and ability to respond during working and non-working hours • Must be able to lift and carry up to 25 lbs • Subject to drug and alcohol screening, aptitude and skills testing • Sensitivity to cultural diversity required

🏖️ Avantages

• Eligible for remote work • Personal cellphone reimbursement under Casa Central’s Personal Cellphone Usage Policy • Flexible work arrangement policy • Reasonable accommodations for individuals with disabilities • At-will employment