Senior Engineer

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

👻 Score fantôme 20%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Caylent

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

📦 Logistique

📣 Marketing

💰 Private Equity Round en 2022-11

Consulting • Logistics • Marketing

Caylent est une entreprise de services cloud native qui aide les organisations à tirer le meilleur parti de leurs collaborateurs et de leurs technologies grâce à AWS. En tant que partenaire de conseil AWS de premier plan, Caylent est spécialisée dans le DevOps-as-a-Service, l’IaaS, le DevOps, le SaaS et diverses technologies cloud, notamment Amazon Web Services et Google Cloud Platform. L’entreprise accompagne les organisations dans leur transformation par la technologie afin de prospérer dans un monde défini par le logiciel et de stimuler l’innovation.

Description

• Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock, including multi-agent orchestration and human escalation paths • Engineer prompts and tool-calling integrations at production scale • Implement barge-in handling, fallback, and error recovery for voice AI • Optimize inference cost and latency through model selection, prompt caching, and token budgeting • Diagnose AI agent performance using observability tooling and CloudWatch • Build conversational experiences with intent-based NLU, multilingual support, and SSML-tuned voice interactions • Build Amazon Connect contact flows integrating AI agents, Lambda business logic, Customer Profiles, and data-driven routing • Implement Amazon Connect Cases and Tasks solutions, SLA/TAT monitoring, approval workflows, and legacy case-system migrations • Configure Contact Lens for sentiment, summaries, category rules, and quality management • Implement routing, outbound campaigns, workforce-management integrations, analytics data lakes, and QuickSight dashboards • Support migrations from Avaya, Genesys, Cisco, Oracle, and Salesforce to Amazon Connect • Build Agent Workspace experiences using the Amazon Connect Streams API and CRM integrations • Build serverless, event-driven backends using AWS services • Develop accessible WCAG 2.1 AA-compliant components and support VPAT/Section 508 documentation • Author infrastructure as code with AWS CDK, CloudFormation, or Terraform • Build CI/CD pipelines and automated unit, E2E, API, and integration test suites • Plan phased production rollouts and write cutover runbooks • Instrument monitoring and alerting and participate in production incident triage • Apply least-privilege IAM, DevSecOps scanning, and encryption standards • Work directly with customer engineering teams through integrations, technical sessions, demos, and knowledge transfer • Contribute to architecture decisions, code reviews, engineering standards, mentoring, reusable practice assets, proof-of-concept demos, and presales estimates

🎯 Exigences

• 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale • Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack • Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling • Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis) • Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment patterns • Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack • Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers • Current legal authorization to work in the country where this position is located; Caylent is not able to sponsor visa or work permit applications • Preferred: AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty) • Preferred: Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect) • Preferred: Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services • Preferred: Contact center operations fluency: WFM concepts, quality management, outbound compliance (TCPA), and CX KPIs • Preferred: Experience with AI observability or accessibility engineering • Preferred: Consulting or client-delivery background

🏖️ Avantages

• Medical Insurance for you and eligible dependents • 401k plan with company match up to 4% and immediate vesting • Competitive phantom equity • Company issued laptop • Dental and Vision insurance • Term Disability Insurance • Term Life Insurance • Flexible Spending Account • Equipment & Office Stipend • Annual stipend for Learning and Development • Unlimited Paid Time Off • 10 Paid Holidays

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV