Account Manager – Employee Benefits

🕒 il y a 8 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $50 000 - $65 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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CBIZ

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1996

🤝 B2B

💸 Finance

🏢 Entreprise

B2B • Finance • Enterprise

CBIZ est une entreprise nationale de services professionnels conçue pour le marché intermédiaire, fournissant des solutions en comptabilité, fiscalité, conseil, avantages sociaux, assurances et technologies aux entreprises et organisations. La société combine des relations locales avec des ressources nationales pour offrir des services incluant audit et attestation (à travers son entité CPA agréée), planification fiscale et conformité, gestion des risques et conseils, administration des ressources humaines et des avantages sociaux, solutions d'assurance, conseil en investissement et transactions, et services technologiques et de cybersécurité. CBIZ se concentre sur des conseils spécifiques à l'industrie et des informations basées sur les données pour aider les clients à croître, gérer les risques et améliorer leurs opérations.

Description

• Provide service delivery to an assigned block of clients • Resolve moderately complex* customer service problems directly • Act as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) on assigned accounts • Build relationships with employer/group clients (not individual members) and serve as the primary point of contact for overall and day-to-day service delivery • Represent client internally and coordinate with other functions to implement client systems, complete projects and address ongoing service needs • Escalate client concerns when appropriate • Assist client services management in conducting client meetings as needed • Inputs data into appropriate software for vendors/carriers/clients within required timeframe • Coordinate employee communications for enrollment • Participate with new client set-up, renewals, and open enrollment meetings • Establish and preserve a solid business rapport with clients and vendors • Discuss with clients applicable legislation and market trends • Ensure that all internal controls and procedures are followed • Generate client interest in additional lines of coverage • Additional responsibilities as assigned • May provide guidance and direction to less experienced client service staff​

🎯 Exigences

• High School Diploma or GED required • 3 to 5 years customer service experience in the insurance industry required • Must maintain current required licenses and certifications relevant to field of expertise • Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally • Effective customer service skills • Proficient use of applicable technology • Ability to work in team environment as well as independently • Must be able to travel based on client and business needs