German Customer Service Representative – Consumer Electronics

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CBT

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2001

💼 Conseil

🏥 Santé

🏭 Fabrication

Consulting • Healthcare • Manufacturing

CBT est un intégrateur de systèmes « Digital Sherpa » qui aide les entreprises à naviguer dans la transformation numérique grâce à des solutions IoT, d'informatique de périphérie et alimentées par l'IA. L'entreprise conçoit et met en œuvre des programmes pour travailleurs connectés, de la vision IA pour la santé et la sécurité des travailleurs, la convergence IT/OT et des dispositifs et flux de travail basés sur la RA/RV, offrant des services de conception, de logiciel et de mise en œuvre de bout en bout pour les clients B2B.

Description

• Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy. • Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics. • Provide clear and accurate information about products and services to help customers make informed purchasing decisions. • Resolve customer complaints effectively and efficiently, ensuring a positive customer experience. • Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards. • Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques.

🎯 Exigences

• Language Skills: German (C1+) – Native-level fluency. • English (B2) – Intermediate communication skills. • Strong verbal and written communication skills. • Customer-focused with a passion for providing excellent service. • Problem-solving abilities and a proactive attitude. • Ability to work well in a team environment while taking ownership of individual responsibilities. • Prior experience in customer service or a related field is a plus, but not mandatory. • EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required. • Mandatory: Ability to provide a birth certificate for employment documentation.

🏖️ Avantages

• Relocation Support (Choose your package): All expenses covered – flight, hotel stay, and real estate agency fee. • €250 relocation allowance + real estate agency fee (ideal if you drive or have your own plan). • Paid training (11 full working days) by certified instructors. • Night shift premium: +25% per hour. • Sundays & public holidays: +75% per hour. • Health care benefits and numerous other discounts for products and services. • Professional growth and development opportunities within a global, innovative company. • Free online Greek language courses to enhance your cultural experience and language skills. • Access to state-of-the-art premises with great working environment, including relaxing break areas. • Special events, community involvement, and social responsibility initiatives to participate in. • Equipment & Connectivity Support.