Director of Product and Application Support

🕒 il y a 16 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Champions Funding LLC

Site WebLinkedInTous les Emplois

51 - 200 employés

💸 Finance

🏠 Immobilier

Finance • Real Estate

Champions Funding LLC est un prêteur hypothécaire missionné, certifié en tant qu'Institution Financière de Développement Communautaire (CDFI). L'entreprise se spécialise dans les prêts hypothécaires non-qualifiés (Non-QM), offrant des solutions de financement innovantes et inclusives destinées aux emprunteurs mal desservis et sous-bancarisés qui rencontrent souvent des difficultés avec les prêteurs traditionnels. En employant des méthodes de souscription modernisées et en proposant une gamme diversifiée de programmes de prêts, y compris les prêts ITIN pour les non-citoyens américains, Champions Funding permet aux courtiers hypothécaires et aux initiateurs de prêts de mieux servir leurs clients. Avec un accent sur un service rapide et efficace, ils visent à ouvrir la porte à la propriété immobilière et à l'investissement immobilier pour des communautés diverses et historiquement exclues.

Description

• Work remotely, handling all application support strategy and product optimization activities. • Review core application platforms for completeness, performance, and compliance with technology and regulatory standards. • Identify core system workflows, integrations, and APIs to ensure proper execution and technical documentation. • Audit application performance metrics for accuracy, completeness, and compliance. • Identify, track, and resolve system-level conditions, exceptions, and software deficiencies. • Prepare and correct product documentation and system configurations as needed to ensure compliance with company and technology guidelines. • Communicate with business stakeholders and third parties to resolve application support issues and obtain missing requirements. • Liaise with Software Vendors, Development Teams, and IT Infrastructure Partners to ensure timely receipt of patches and feature deployments. • Prepare and review technical documents such as Service Level Agreements (SLAs) and Product Roadmaps. • Ensure timely delivery of complete and accurate product updates to the organization. • Maintain accurate records by updating and maintaining documentation within the knowledge base and ticketing system. • Strong understanding of Encompass architecture, vendor integration, APIs, custom development, AI. • Ability to manage JIRA. • Identify process improvement opportunities. • Experience managing teams of BSA’s and System Administrators. • Liaison between Operations and Technology to execute high level projects and business enhancements. • Responsible for keeping initiatives on track, and balancing priorities to execute on key deliverables.

🎯 Exigences

• 2+ years of experience in product management, application support, or IT operations preferred. • Wholesale mortgage lending experience required. • Strong knowledge of application support processes, system architectures, integrations, and APIs. • Experience auditing software applications and resolving product-level conditions or system deficiencies. • Strong attention to detail and organizational skills with the ability to manage multiple deadlines. • Excellent communication skills, both written and verbal, with the ability to collaborate across teams. • Ability to work independently and in a team-oriented environment. • Familiarity with enterprise software platforms (e.g., Salesforce, Encompass, or Jira) is preferred. • Relevant technical or agile certification is a plus.