Operations Manager – Government

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CI Azumano Travel / Business

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51 - 200 employés

Fondée en 1959

Qu'est-ce qui fait de CI Azumano Business un meilleur type de société de gestion de voyages ? Grâce à notre agilité, flexibilité et adaptabilité, nous pouvons faire une différence quantifiable sur le coût total de votre programme. Notre mélange stratégique de personnel et de technologie a permis aux petites et moyennes entreprises d'optimiser le retour sur investissement à tous les aspects du voyage, qu'il soit géré ou non.

Description

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement. • Serve as a problem-solving resource and trainer for team members. • Ensures that the Team Leads perform required agent call monitoring on a monthly basis. • Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. • Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. • Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. • Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. • Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. • Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. • Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

🎯 Exigences

• High School Diploma or GED • 5 or more years of corporate or government travel consulting experience • Excellent communication and presentation skills with technical and non-technical users across different levels of the organization • Strong knowledge of Worldspan and SABRE

🏖️ Avantages

• medical • dental • vision • life • disability • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan