Project Manager, Customer Engineering

🕒 il y a 24 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $135 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷‍♀️ Chef de Projet

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Claritas Rx

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

💊 Pharmaceutique

💰 Private Equity Round en 2021-03

Healthcare Insurance • SaaS • Pharmaceuticals

Claritas Rx est une entreprise d'analytique en santé qui exploite l'IA pour améliorer l'accès des patients à des traitements révolutionnaires. L'entreprise offre une gamme de solutions, y compris la plateforme Ascend AI, Patient Watchtower, CRM des services aux patients et un benchmarking des performances dans le domaine cellulaire et génique. Ses offres visent à accroître la visibilité des patients, prédire les risques précoces, engager efficacement les partenaires et optimiser les stratégies de soutien aux patients. En utilisant l'analytique pilotée par l'IA, Claritas Rx aide les prestataires de santé à augmenter les taux de remplissage et l'adhésion à leurs marques, garantissant que les patients ne passent pas entre les mailles du filet. L'entreprise se spécialise dans la fourniture d'informations sur les problèmes d'accès des patients et le benchmarking des performances dans l'industrie pharmaceutique.

Description

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. • Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. • Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. • Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. • Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. • Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. • Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. • Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. • Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. • Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. • Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

🎯 Exigences

• 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment. • Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management. • Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production). • Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management. • Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs. • Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers. • Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers. • Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions. • Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data. • Great energy and passion — must be comfortable in a rapidly changing, dynamic environment. • B.S. or B.A. in business, engineering, computer science, or related field. • Ability to work in a fast-paced, dynamic, and team-oriented environment.