Strategic Customer Success Manager

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Clarium

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

🤖 Intelligence artificielle

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Clarium est une plateforme de chaîne d'approvisionnement alimentée par l'IA, spécialement conçue pour l'industrie de la santé. Elle offre une visibilité de bout en bout et une automatisation intelligente pour améliorer l'efficacité des hôpitaux et de leurs fournisseurs. Avec des fonctionnalités telles que la surveillance en temps réel des niveaux de stock, la gestion automatisée des substituts et les applications de flux de travail basées sur les données, Clarium révolutionne la gestion de la chaîne d'approvisionnement dans le domaine de la santé, permettant aux prestataires de gagner du temps et d'améliorer les soins aux patients.

Description

• Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value. • Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health • Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary • Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth • Conduct regular check-ins, health reviews, and success planning discussions with client teams • Coordinate tactical customer needs while maintaining a strategic view of account success • Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction • Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact • Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans • Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value • Surface and codify customer best practices to strengthen and evolve best practices over time • Ensure customers are realizing measurable operational and business value from Clarium’s platform • Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience • Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization. • Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities • Partner cross-functionally to improve internal customer success processes as the company scales • Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales • Cultivate customer advocates who can share success stories, enable public case studies, and act as references • Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise

🎯 Exigences

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience) • 5–8 years of experience in customer success, account management, or a SaaS client-facing role • Experience managing relationships with executive-level stakeholders at customer accounts • Experience supporting healthcare, supply chain, or ERP workflows • Experience managing commercial relationships and outcomes • Excellent communication, relationship-building, and organizational skills • Strong problem-solving ability and comfort working cross-functionally • Track record of operating effectively in a fast-paced healthcare technology startup • Comfortable balancing strategic thinking with hands-on execution • Highly proactive with a strong sense of ownership and accountability.

🏖️ Avantages

• Incentive Stock Options proportionate to your salary • Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits. • Unlimited PTO • Top-tier health, vision, and dental benefits • 401K • The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product