Global Operations Specialist II

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Clear Star

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

🏛️ Gouvernement

Consulting • Government • Human Resources

Clear Star est un cabinet de conseil spécialisé dans l'accompagnement des organisations gouvernementales pour adopter de nouveaux modèles opérationnels et améliorer leur efficacité organisationnelle. L'entreprise se spécialise dans la résolution de défis liés à la culture du leadership, la formation d'équipes de haute performance, et la transformation opérationnelle globale. Clear Star vise à favoriser l'autonomie au sein des organisations grâce à une gamme d'outils diversifiés comprenant le coaching, les ateliers et les méthodologies agiles, garantissant à leurs clients la capacité de naviguer et de prospérer dans un environnement en constante évolution.

Description

• Manage escalated orders, high-risk verifications, and complex exception cases • Serve as a point of contact for sensitive client and internal communications • Balance SLA performance expectations with heightened focus on quality and compliance standards • Apply advanced knowledge of verification processes, FCRA requirements, and quality controls • Conduct targeted quality reviews and support remediation planning • Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership • Reinforce accountability and consistency across distributed and international operational teams • Provide guidance and informal coaching to frontline Operations Specialists • Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps • Maintain and enhance standard operating procedures to improve clarity and operational consistency • Analyze operational data to recommend workflow enhancements and error reduction strategies • Additional duties as assigned

🎯 Exigences

• 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience • Strong analytical skills and sound professional judgment in complex or escalated cases • Working knowledge of FCRA, verification processes, quality controls, and regulated workflows • Experience handling escalations and sensitive client communications • Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately • PBSA Certification preferred • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

🏖️ Avantages

• paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance and a company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities