Senior Customer Success Manager

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Unanet

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SaaS • Enterprise • Government

Unanet est un fournisseur de solutions ERP et CRM spécialement conçues pour les entreprises axées sur les projets dans des secteurs tels que les contrats gouvernementaux, l'architecture, l'ingénierie et la construction. Leur plateforme complète unifie les projets, les personnes et les finances et vise à améliorer l'efficacité, favoriser la croissance et permettre une prise de décision plus intelligente pour leurs clients. Unanet se concentre sur la fourniture d'analyses en temps réel, l'optimisation des ressources et le respect des normes de conformité à travers les industries, permettant aux équipes de travailler de manière plus intelligente. Leur plateforme est approuvée par plus de 4000 institutions et vise à remplacer les systèmes disparates par une interface connectée et rationalisée.

201 - 500 employés

☁️ SaaS

🏢 Entreprise

🏛️ Gouvernement

💰 Private Equity Round en 2022-12

Description

• Manage a portfolio of mid-market customers, building trusted relationships with key stakeholders and decision makers. • Ensure customer satisfaction, retention, and growth by delivering ongoing value and outcomes aligned with customer goals. • Lead regular customer check-ins, success reviews, and business discussions to assess adoption, identify risks, and surface expansion opportunities. • Understand each customer’s business model, processes, and goals to recommend best practices and product use cases that drive ROI. • Partner cross-functionally with Sales, Support, Product, and Services teams to advocate for customer needs and deliver a seamless experience. • Monitor customer health, proactively address issues, and develop success plans to ensure value realization and renewal. • Drive adoption through training, enablement, and sharing of relevant product updates and features. • Track account activities and maintain accurate records in Salesforce and Customer Success platforms. • Collaborate with Account Executives and leadership to identify and pursue growth opportunities within your customer base. • Provide exceptional service, timely responses, and follow-ups to build customer confidence and trust.

🎯 Exigences

• 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment. • Proven track record managing a portfolio of mid-market accounts to drive adoption, retention, and expansion. • Strong organizational and time management skills, able to manage multiple priorities across a diverse customer base. • Experience engaging with customer stakeholders at various levels, including project leads, managers, directors, and C-Suite. • Comfortable using Salesforce and Customer Success tools (e.g., ChurnZero, Gainsight). • Collaborative team player with a proactive, customer-first mindset. • Bachelor’s degree preferred, or equivalent experience. • Ability to travel up to 20–25%.

🏖️ Avantages

• Discretionary bonus compensation • Employee benefits plans and programs