Automations Engineer, Post Sales Systems

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🇺🇸 États-Unis – Télétravail

💵 $144 000 - $181 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

ClickUp

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2017

☁️ SaaS

⚡ Productivité

🏢 Entreprise

💰 €400 000 000 Series C - ClickUp en 2021-10

SaaS • Productivity • Enterprise

ClickUp est une plateforme de gestion du travail et de productivité SaaS basée sur le cloud qui consolide les projets, les documents, la messagerie, le suivi du temps, les automatisations et des "Super Agents" alimentés par l'IA dans un espace de travail unique. Elle aide les équipes et les entreprises à rationaliser les flux de travail, à remplacer les ensembles de logiciels fragmentés et à augmenter la productivité grâce à des intégrations, des agents/flux de travail personnalisables et une sécurité et conformité de niveau entreprise.

Description

• Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. • Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. • Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools. • Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback. • Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack. • Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares. • Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics. • Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value. • Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows. • Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication. • Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains. • Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning. • Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations. • Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs. • Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues. • Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability. • Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.

🎯 Exigences

• 3–5+ years in systems administration, business systems engineering, or customer support platform work. • Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value. • Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher. • Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly. • Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations. • Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher). • Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools). • AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. • Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems. • Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.

🏖️ Avantages

• Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend