Customer Success Manager

il y a 10 jours

🎸 Tennessee – Remote

Bien que cet emploi soit listé dans Tennessee, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Cloud Range

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Cybersecurity • SaaS • Education

Cloud Range est un fournisseur de cyber range-as-a-service qui propose des simulations de cybersécurité immersives et en conditions réelles, des laboratoires de formation pratique, ainsi que des évaluations de recrutement et de compétences pour préparer les équipes de sécurité aux attaques réelles. L'entreprise offre des options de ranges personnalisables hébergées dans le cloud (monolocataire et multilocataire), des abonnements FlexRange et des déploiements Range365, des exercices de type rouge/bleu/violet, des options OT/ICS, ainsi qu'une prestation complète ou en libre-service pour les entreprises, les MSSP, le gouvernement et l'enseignement supérieur. Cloud Range met l'accent sur le développement des compétences centrées sur l'humain pour accélérer la préparation, valider les processus et réduire le temps de réponse aux incidents.

11 - 50 employés

Fondée en 2018

🔒 Cybersecurity

☁️ SaaS

📚 Éducation

Description

• The Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal. • You’ll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience. • The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth. • Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts. • Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs. • Work with customers to establish and track measurable objectives using Cloud Range’s solutions. • Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results. • Coordinate and schedule meetings and training sessions to align with established processes and procedures. • Meet or exceed retention and expansion goals. Ensure process milestones are met for Cloud Range and its customers. • Create and maintain buying team blueprints for each customer. Promote product value and identify upsell opportunities to expand product usage. • Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings. • Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement. • Manage and grow the Customer Advisory Board (CAB). Inform CAB meeting agendas and planning elements. • Gather product feedback from customers and share actionable insights with Product and Training teams.

🎯 Exigences

• Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles. • Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds. • Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention. • High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights. • Ability to advocate for customer needs while balancing company objectives. • Cybersecurity experience and understanding preferred.

🏖️ Avantages

• Remote work with a flexible schedule to support your productivity and work-life balance. • Generous PTO so you can recharge and be your best. • Health, dental, and vision insurance to keep you and your family healthy. • Opportunities for growth and advancement in a cutting-edge industry. • Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.