Client Delivery Analyst III

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Velera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💳 Fintech

🏦 Banque

Fintech • Banking • Financial Technology

Velera est une entreprise qui favorise la croissance des coopératives de crédit grâce à des solutions fintech transformantes et un service exceptionnel. Animée par un engagement profond envers le mouvement des coopératives de crédit, Velera propose des solutions innovantes qui améliorent l'expérience des membres et promeuvent le bien-être financier. L'entreprise collabore avec des institutions financières pour adopter le changement et accélérer le succès dans un paysage financier en constante évolution, incarnant la philosophie « les gens aident les gens ».

Description

• Supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks. • Leads client consultation on business and technical requirements, and incorporates the requirements into the overall project plan. • Assigned complex, highly visible client projects, and assumes technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables. • Meets with client to discuss specifications for complex projects, works with client and vendors to determine project options, and facilitates meeting with key client personnel as needed. • Completes Gap Analysis to define system set-up requirements. • Provides consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. • Communicates between technical groups at client and vendor locations and data maps technical files between systems. • Works with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. • Identifies and reports outstanding issues to the assigned project manager; assists with issue resolution. • Ensures quality in the implementation process; communicates technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team. • Validates system parameters and conducts testing; modifying program parameters when necessary. • Provides technical support to clients during the design, development, and implementation phases of the project. • Provides extended hour post-implementation support for projects, and occasional on-site support as needed. • Follows change control and appropriate change management processes. • Assists with training and mentorship of less tenured Analysts. • Assists in developing new product/service requirements templates and procedural steps. • Understands and completes tasks associated with various types of department projects. • Provides after-hours on-call support for project installations as needed.

🎯 Exigences

• Bachelor’s degree in related field and/or equivalent combination experience and education is required. • Training in Six Sigma Methodology and project management certification preferred. • Seven (7) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services and processes required. • Five (5) years of related experience in business or system analysis required. • Three (3) years of client facing project support experience required. • Experience required completing card processing conversions that require migrating data from one processing platform to another. • Experience with Optis Credit platform processing strongly preferred.

🏖️ Avantages

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program