Client Delivery Project Manager

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Velera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💳 Fintech

🏦 Banque

Fintech • Banking • Financial Technology

Velera est une entreprise qui favorise la croissance des coopératives de crédit grâce à des solutions fintech transformantes et un service exceptionnel. Animée par un engagement profond envers le mouvement des coopératives de crédit, Velera propose des solutions innovantes qui améliorent l'expérience des membres et promeuvent le bien-être financier. L'entreprise collabore avec des institutions financières pour adopter le changement et accélérer le succès dans un paysage financier en constante évolution, incarnant la philosophie « les gens aident les gens ».

Description

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. • Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. • Leads project teams. • Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule. • Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule. • Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met. • Maintains project documentation; ensures project documents are complete, current, and appropriately stored. • Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks. • Ensures various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects. • Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live. • Assumes responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoots project issues and escalates them to upper management if necessary. • Leads lesson learned exercises and participates in root cause analysis discussions. • Ensures that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure. • Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met. • Facilitates project meetings including project kick off and specification meetings. • Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meetings with key client personnel including IT for network connectivity and file mapping. • Maintains interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects. • Maintains thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.

🎯 Exigences

• Bachelor’s degree in related field and/or equivalent combination experience and education is required. • 3 years of project management experience required. • 3 years in a client facing role required. • 3 years in the financial services industry with card processing and payment solutions preferred. • Client facing project leadership and card processing experience preferred. • Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio and Project. • Working knowledge of various project methodologies. • Working knowledge of Enterprise Project Management tools. • Working knowledge of debit and credit card processing and supporting financial technology products. • Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations. • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids. • Possess strong leadership, interpersonal, and problem solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior level executives to make appropriate business decisions. • Ability to exercise discretion and good judgment in making decisions. • Ability to travel as needed, 25%.

🏖️ Avantages

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program