Senior Client Delivery Project Manager – Member Services Contact Center

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Velera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💳 Fintech

🏦 Banque

Fintech • Banking • Financial Technology

Velera est une entreprise qui favorise la croissance des coopératives de crédit grâce à des solutions fintech transformantes et un service exceptionnel. Animée par un engagement profond envers le mouvement des coopératives de crédit, Velera propose des solutions innovantes qui améliorent l'expérience des membres et promeuvent le bien-être financier. L'entreprise collabore avec des institutions financières pour adopter le changement et accélérer le succès dans un paysage financier en constante évolution, incarnant la philosophie « les gens aident les gens ».

Description

• Establishes and directs project work-team efforts to successfully plan, develop, test and implement projects. • Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. • Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. • Facilitates and leads project resources to define tasks, durations, effort, and dependencies. • Partners with technology leaders to identify project resources and develop a comprehensive schedule. • Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities. • Maintains project documentation and ensures completeness. • Prepares and distributes project reports and communications. • Collaborates effectively with other project managers and external consulting organizations. • Travels to client locations to meet and discuss specifications, objectives, and options. • Serves as mentor for other Operational Services staff regarding project management methodologies.

🎯 Exigences

• 7 years of project management experience required • 5 years in a client facing role required • 5 years in the financial services industry with card processing and payment solutions preferred • Large-scale conversion project leadership and card processing experience preferred • Client facing project leadership and card processing experience preferred. • Bachelor’s degree in related field and/or equivalent combination experience and education is required. • PMP certification preferred

🏖️ Avantages

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program