Associate Director – HLS

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 31%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Coastal

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2012

💼 Conseil

☁️ SaaS

🤖 Intelligence artificielle

💰 Series unknown en 2020-07

Consulting • SaaS • Artificial Intelligence

Coastal est un cabinet de conseil en services professionnels qui aide les organisations à transformer Salesforce, Snowflake, les données et l'IA en résultats commerciaux mesurables. Coastal met l'accent sur des engagements orientés vers les résultats, des équipes de livraison inter-cloud maîtrisant le contexte sectoriel, des accélérateurs pilotés par l'IA pour réduire les délais, et une évolution continue après la mise en ligne pour augmenter la valeur. Soutenu par Tata Consultancy Services et très bien noté par les clients et partenaires, Coastal se concentre sur l'intégration cloud, les implémentations CRM/Salesforce, les travaux sur les plateformes de données et d'IA, et la livraison spécifique au secteur pour des domaines comme le secteur public, les télécommunications, les organisations à but non lucratif, la fabrication et la haute technologie.

Description

• Responsible for building and maintaining deep client relationships, scoping complex projects, and expanding Coastal Cloud's share of wallet within an existing HLS account portfolio. • Accountable for bookings, revenue, and customer satisfaction (CSAT) metrics across the assigned HLS portfolio. • Build executive-level relationships (C-suite, clinical leaders, VP of Digital Health) on accounts, serving as a trusted advisor and the primary point of escalation for project teams. • Participate in and lead aspects of the proposal development process for healthcare clients, contributing to the development of proposal pricing strategies and Statements of Work (SOWs). • Lead executive-level discussions around patient journeys, member engagement, clinical workflows, provider relations, and commercial life sciences operations. • Mobilize, manage, and mentor engagement teams, ensuring functional consultants and architects understand the unique nuances of healthcare delivery. • Define deliverable structures, oversee project kick-offs, sprint planning, working sessions, and sprint reviews to ensure successful project delivery in complex health-tech environments. • Manage project quality, risk, and timeline constraints, ensuring all technical deliverables align with healthcare regulations (HIPAA, FDA, HITRUST). • Match the deliverables of the SOW or Change Order with what needs to be achieved against the capacity of the team, especially concerning integrations with legacy clinical systems (EHR/EMR like Epic/Cerner) or payer data systems. • Ensure projects achieve targeted profitability, focusing on strong margin management, accurate forecasting, and overall project health. • Enact continuous improvements to the project delivery process, incorporating industry best practices for agile healthcare software delivery.

🎯 Exigences

• 10+ years’ experience in a Consulting environment • Deep domain experience in healthcare operations, such as patient access, care coordination, provider network management, member enrollment, or life sciences commercial operations. • 5+ years’ experience delivering Salesforce or CRM projects • Proven relationship and program management skills with experience growing and developing a strong, trusted-advisor relationship with customers • Project management experience that includes proposals, contract management, pricing, risk management and project staffing • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor • Salesforce.com and Agile delivery experience required • Participated in Sales and Business Development Efforts • Has domain experience in sales, sales operations, or customer support • Has working knowledge of CRM or Marketing Automation applications, specifically Salesforce • Extremely detail-oriented • Ability to handle stress and last-minute, urgent requests • Must have full-time permanent US work authorization

🏖️ Avantages

• Flexible working hours with an emphasis on a life-work balance (in that order!) • Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations • Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage • Competitive quarterly bonus opportunities • Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses • A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more • Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events • Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance • Opportunities for accelerated growth, networking, and career guidance and support • Trust, transparency and respect across all levels of the company