Staff Product Designer – Experience, Engagement

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $207 485 - $244 100 / an

⏰ Temps Plein

🔴 Expert

🎨 Designer Produit (UI/UX)

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Coinbase

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

💼 Conseil

₿ Crypto

💸 Finance

💰 €21 400 000 Post-IPO Equity en 2022-11

Consulting • Crypto • Finance

Coinbase est une plateforme d'échange de cryptomonnaies de premier plan qui permet aux particuliers et aux institutions d'acheter, de vendre et d'échanger divers actifs cryptographiques tels que le Bitcoin et l'Ethereum. L'entreprise propose des outils de trading avancés, des solutions institutionnelles et un portefeuille auto-hébergé pour stocker et gérer les cryptomonnaies. Avec un fort accent sur la sécurité et la transparence, Coinbase fournit une plateforme de confiance utilisée par des millions de personnes dans le monde. Elle prend en charge diverses fonctionnalités, y compris le staking, le gain de récompenses et la dépense de cryptomonnaies via leurs cartes. De plus, Coinbase offre des outils pour développeurs et des API pour créer des applications onchain, faisant de Coinbase un hub complet pour s'engager dans l'économie crypto.

Description

• Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience. • Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces. • Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience. • Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals. • Shape a reusable design system pattern library for AI-powered support, collaborating with the Coinbase Design System team to ensure consistency across Help Center, Chatbot, and Voicebot. • Build direct relationships with customers and support agents to generate insights that influence how Coinbase delivers world-class support at scale.

🎯 Exigences

• 7+ years of Product Design experience with meaningful work on support, service, conversational UI, or AI-powered interfaces. • Track record of shipping end-to-end product design across both customer-facing and operator-facing (agent/internal tooling) surfaces within cross-functional teams. • Demonstrated ability to work autonomously across a complex, multi-surface product ecosystem, from early concept through production launch. • Mastery of visual design, interaction design, and conversation flow design, with fluency in Figma and modern prototyping tools. • Strong cross-functional communication and stakeholder management across engineering, product, operations, and executive audiences. • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

🏖️ Avantages

• Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).