Digital Workplace Administrator

Emploi pas sur LinkedIn

🕒 il y a 1 mois

⚔️ Virginia – Distant

⚔️ Virginia – Remote

💵 $108 000 - $121 500 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🖥️ Administrateur

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Common App

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1975

📚 Éducation

☁️ SaaS

Education • SaaS

Common App est une plateforme largement utilisée qui simplifie le processus de candidature à l'université pour les étudiants postulant à plusieurs établissements. Elle offre des ressources et des outils pour les étudiants, les conseillers et les universités afin de rationaliser le processus de candidature, de promouvoir l'accès et l'équité, et de fournir des informations grâce à des rapports. Common App connecte les étudiants à un large éventail d'universités, offrant des informations sur les aides financières et les bourses, ainsi qu'un soutien pour les candidatures des étudiants de transfert et de première année. La plateforme vise à inspirer et faciliter les démarches pour l'enseignement supérieur avec un accent sur l'équité et l'intégrité dans le processus d'admission.

Description

• Serve as the primary system administrator for Common App’s internal communication and knowledge management tools. • Focus on the Atlassian Cloud platform and Google Workspace environment. • Own the configuration, optimization, governance, and adoption of enterprise-wide platforms. • Act as an evangelist for digital workplace tools; provide training resources for staff. • Ensure technologies drive productivity, collaboration, and operational excellence.

🎯 Exigences

• Candidates must live in the United States. • Willing to travel to attend twice annual Common App Retreat. • Atlassian Cloud Administration: Deep proficiency in configuring and administering Jira Software, Jira Service Management, Jira Assets, and Confluence in a cloud environment, including workflows, permission schemes, automation rules, custom fields, and project/space governance. • Google Workspace Administration: Strong expertise in managing Google Workspace at the organizational level, including user and group management, organizational units, security configurations, DLP policies, Google Vault, mobile device management, and service-level access controls. • Service Desk Design and ITSM: Demonstrated ability to design and optimize IT service management solutions using Jira Service Management, including request types, queues, SLA configurations, customer portals, and incident/change management workflows. • Data Schema Management: Experience maintaining structured data schemas, including Jira Assets object types, attributes, and relationships, as well as an understanding of relational data concepts and import/export configurations. • Automation and Scripting: Familiarity with Jira Automation, Google Apps Script, or workflow automation tools (e.g., Zapier, n8n) to streamline repetitive administrative tasks and improve platform efficiency. • Product Management Acumen: Ability to develop and manage a product implementation roadmap for enterprise SaaS platforms, synthesizing user requests, vendor feature releases, and organizational priorities into a prioritized backlog of enhancements. • Project Management: Proven ability to plan, execute, and deliver technology projects independently, managing timelines, stakeholder expectations, and cross-functional dependencies from initiation through completion. • Agile and Scrum Methodologies: Familiarity with Agile frameworks and their implementation in Jira, including board configuration, sprint management, and backlog grooming, to support engineering and cross-functional teams. • Training and Enablement: Demonstrated skill in developing and delivering end-user training materials, documentation, quick-reference guides, and presentations that make complex tools accessible to non-technical audiences. • JQL and Advanced Reporting: Proficiency in Jira Query Language (JQL), Confluence Query Language (CQL), and dashboard/report creation to deliver actionable insights and operational visibility to stakeholders. • Written and Verbal Communication: Ability to clearly articulate complex technical concepts to non-technical stakeholders, produce well-organized documentation and governance policies, and present recommendations to leadership. • Vendor and Marketplace Management: Experience evaluating, installing, configuring, and managing third-party apps and integrations from the Atlassian Marketplace and Google Workspace Marketplace, including cost-benefit analysis and security review. • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field; or an equivalent combination of education and experience. • 4–6 years of experience in system administration, SaaS platform management, or a related IT role with a focus on enterprise collaboration tools.

🏖️ Avantages

• Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays* • Sick leave • Monthly mental health day • Choice of PC of MAC laptop • May choose an external monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan • 5% company contribution • additional 5% company match • 3-year vesting schedule • Participation may begin immediately • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company provided life and ad&d insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company provided short and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll dedication pet insurance through PinPaws • 1Password family account