Client Success Manager

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Federal Trade Commission

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Government • Compliance • Security

La Federal Trade Commission est une agence gouvernementale américaine qui se consacre à la protection des consommateurs et à l'assurance d'un marché compétitif solide. La FTC vise à prévenir les pratiques commerciales frauduleuses, trompeuses et injustes sur le marché et à fournir des informations pour aider les consommateurs à éviter de telles pratiques. La commission est impliquée dans la protection des consommateurs, tels que la prévention du vol d'identité, la sécurité en ligne, et la lutte contre divers types d'escroqueries. De plus, la FTC fournit des ressources et des alertes aux consommateurs sur des sujets tels que le crédit, les prêts et les communications non sollicitées.

1001 - 5000 employés

Fondée en 1914

🏛️ Gouvernement

📋 Conformité

🔐 Sécurité

Description

• Continuously collaborate with Clearway Health’s client partners to lead the client engagement strategy. • Ensure clients achieve their desired outcomes at every stage of partnership. • Maintain ongoing client relationships and networking. • Implement success programs and provide insights on client-to-business interactions. • Manage client requests and incidents to improve the client experience. • Lead revenue review meetings with key client stakeholders. • Funnel customer feedback to improve client experience. • Manage the contract renewal and amendment process for each client. • Analyze client needs and data for experience improvement.

🎯 Exigences

• Bachelor’s degree required in business, public relations, marketing, healthcare-related science or a related field. • Minimum of 3-5 years in client-facing roles required. • Experience in the field of client success, account management or the equivalent, in improving client satisfaction, adoption, retention & loyalty is required. • Self-starter, high level of initiative, proven innovative and proactive thinker. • Commitment to client service (internal and external). • Patient and active listener. • Passion for service. • Ability to build relationships with clients at both the operational and executive levels. • Proven experience in team management and ability to demonstrate collaborative leadership across teams. • Knowledge of client success processes. • Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset). • Exceptional communication, mitigation and leadership skills.

🏖️ Avantages

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • wellness programs