VP Client Engagement

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $140 000 - $175 000 / an

⏰ Temps Plein

🔴 Expert

👔 Vice-président

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Cotiviti

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Cotiviti est une entreprise de technologie et d'analytique dans le secteur de la santé, spécialisée dans l'amélioration de l'exactitude des paiements et des performances grâce à des solutions avancées d'analytique de données. Elle collabore avec des régimes de santé, des agences gouvernementales et des prestataires de soins de santé pour fournir des insights qui améliorent la qualité et l'efficacité de la prestation de soins. Grâce à des solutions telles que l'ajustement des risques, la gestion des politiques de paiement et l'engagement des membres, Cotiviti vise à optimiser les résultats financiers et cliniques pour l'écosystème de la santé.

Description

• Develop, foster, and maintain relationships with customer accounts. • Liaison between company and client or prospect. • Serves as the client’s advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary. • Responsible for managing, tracking, and closing all client issues. • Responsible for ensuring customer satisfaction by resolving issues quickly and creatively. • Interact with operations and marketing/sales to communicate notable client trends to keep company communications closely aligned with changing client issues, requirements, and attitudes. • Report weekly to SVP, Client Engagement on overall client satisfaction levels, new client issues, unresolved client matters, and customer requested needs.

🎯 Exigences

• B.S. or M.B.A. in Business Administration or a related degree is required. • Strong working knowledge of health insurance industry business operations is required. • A senior executive with proven experience in growing and developing businesses in the healthcare information and analytics space with strong competencies in strategic planning, operations, marketing, product management, and business planning. • Must have between 10-15 years of experience in the healthcare industry with strong presentation skills, customer (internal/external) problem diagnostics and solution design, tactical scheduling, strong contract knowledge, and HIPAA compliance related to the company’s Business Associate classification. • Demonstrated ability to maintain a high level of ethics. • Excellent communicator and leader who is results-oriented and diplomatically assertive. • Requires ability to synthesize and utilize data, mentor staff, and be a successful team builder. • Establish professional relationships at all levels of key client organizations, including C-level executives, vice presidents, and department managers. • Understand client's strategic objectives and assist clients in positioning Cotiviti's products into their long-term goals. • Demonstrable knowledge of healthcare claims payment policy and processing, claims editing, and fraud detection, with demonstrated technical proficiency for an in-depth review of data and identifying issues and opportunities to enhance efficiencies and savings. • General understanding of database structures, database management, and data manipulation and analysis, with prior experience in supporting or working with software programs and client systems (i.e. coding and billing systems, adjudication systems, etc.). • Strong customer engagement skills required with the ability to establish and maintain multi-level customer relationships key to fully understanding client goals. • Willingness/availability to travel 40% as required. • Strong interpersonal skills required. • Able to anticipate, identify, and resolve simple to complex problems. • Proactive individual with strong troubleshooting skills. • Strong written and oral communication skills required. • Demonstrated ability to multitask in a fast-paced environment. • Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, and Outlook.

🏖️ Avantages

• medical, dental, vision, disability, and life insurance coverage • 401(k) savings plans • paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti