Senior Customer Value Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $127 000 - $140 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

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Coupa Software

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software est un fournisseur de premier plan de solutions de gestion des dépenses des entreprises (Business Spend Management). Sa plateforme vise à optimiser et transformer les dépenses directes et indirectes à travers les fonctions achats, finance, supply chain et IT. Coupa exploite l’IA et des analyses de données approfondies pour générer des économies, gérer les relations fournisseurs et atténuer les risques. Avec des produits couvrant la facturation, les paiements, la gestion des notes de frais et la collaboration au sein de la supply chain, Coupa accompagne un large éventail de secteurs, dont l’automobile, la santé, le retail, et bien d’autres. Sa communauté étendue et son écosystème de partenaires permettent aux organisations de révéler des économies cachées et d’améliorer la conformité, favorisant la croissance et la résilience dans un contexte économique en mutation.

Description

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives • Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership • Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references. • Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth. • Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

🎯 Exigences

• 8 Years P2P and/or S2C domain expertise • Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions • Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills • Perseverance in both challenging and recurring situations • An entrepreneurial mindset, focusing on outcome-based problem solving • Solid organizational, interpersonal and data analytics skills • Ability to develop and maintain executive relationships and incorporate associated influencing strategies • Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams. • Minimum Bachelor’s degree required – Master’s degree is preferred • Flexibility to travel up to 40%

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities