Senior Director, Enterprise Enablement

🕒 il y a 2 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $180 000 - $252 000 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 7%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Coupa Software

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2006

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Coupa Software est un fournisseur de premier plan de solutions de gestion des dépenses des entreprises (Business Spend Management). Sa plateforme vise à optimiser et transformer les dépenses directes et indirectes à travers les fonctions achats, finance, supply chain et IT. Coupa exploite l’IA et des analyses de données approfondies pour générer des économies, gérer les relations fournisseurs et atténuer les risques. Avec des produits couvrant la facturation, les paiements, la gestion des notes de frais et la collaboration au sein de la supply chain, Coupa accompagne un large éventail de secteurs, dont l’automobile, la santé, le retail, et bien d’autres. Sa communauté étendue et son écosystème de partenaires permettent aux organisations de révéler des économies cachées et d’améliorer la conformité, favorisant la croissance et la résilience dans un contexte économique en mutation.

Description

• Drive the customer education strategy, modernization of the learning experience, and roadmap. • Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption. • Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy. • Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function. • Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle. • Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. Leverage AI to accelerate enablement. • Set goals, coach, and develop your team; ensure they deploy the shared content engine rather than building parallel content. • Embed into Customer Success, Consulting, Support, and Partner planning rhythms (QBRs, staff meetings, planning cycles) to diagnose enablement demand. • Represent post-sales and partner enablement in the quarterly content prioritization council, balancing demand against Content COE capacity. • Own release readiness — ensure customer- and partner-facing teams are prepared for product releases. • Lead cross-functional change management and communications for major corporate milestones and annual planning transitions affecting the active customer base. • Manage operational rigor of key learning tools and systems to support enterprise enablement. • Partner with Data and Analytics teams to tie post-sales enablement, certification, and training activity directly to NRR, ARR, Support ticket deflection and renewal outcomes. • Report key business metrics each quarter for the function overall — not just completion or activity metrics.

🎯 Exigences

• 12+ years operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS, including 5+ years directly managing people managers. • Proven experience leading or partnering closely with Customer teams, Customer Success, Consulting, Support, and/or Partner organizations. • Track record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention impact. • People leadership: demonstrated success managing managers and building team capability, not just individual contributors. • Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention outcomes. • Executive presence: able to align CCO, Customer Success, Consulting, Support, and Partner leadership around a shared operating model. • Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings. • Bachelor's degree required; MBA or advanced degree preferred