Customer Strategy Director

Emploi pas sur LinkedIn

🕒 il y a 6 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

🧐 Stratégie

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Cresta

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives • Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value • Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement • Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model • Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline • Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities • Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance) • Define KPIs and track Cresta’s impact across performance, operational, and financial metrics • Guide customers on how to leverage Cresta’s insights to take action and scale impact • Coach internal teams on customer-centric value messaging and success planning • Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach

🎯 Exigences

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment • Deep understanding of business value creation, change management, and/or consulting methodologies • General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business • Has extensive experience in large scale enterprise software implementations and complex use cases • Experience designing and interpreting Statements of Work to meet Enterprise customer needs • Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI • Experience managing and advising on large scale programs with many stakeholders and dependencies • Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees