Platform Product Manager

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

💵 $130 000 - $190 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

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Cresta

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability • Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction • Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution • Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments • Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers • Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams • Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance • Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge

🎯 Exigences

• 3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar • Strong technical fluency: you’re comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams • Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces • High ownership, strong follow-through, and a bias toward action • Ability to work effectively across engineering, security, customer-facing, and implementation teams

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees