Senior Solutions Architect

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Cresta

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations). • Serving as the authoritative source on Cresta's platform integrations and their technical benefits. • Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations). • Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach. • Post-sales: supporting the technical implementation team to help get customers up and running on Cresta. • Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.

🎯 Exigences

• Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.) • Good understanding of integration options, APIs, iPaaS, UI Integrations • Highly experienced with AWS, GCP, Salesforce • Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems. • Has extensive experience in large scale enterprise software implementations and solutions architecture • Deep understanding of how enterprises leverage Generative AI solutions. • Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful. • Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems. • Experience managing and advising on large-scale programs with multiple stakeholders and dependencies. • Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones.

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend