Client Success Manager

Emploi pas sur LinkedIn

il y a 21 jours

🍂 Massachusetts – Remote

Bien que cet emploi soit listé dans Massachusetts, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

💵 $63 159 - $82 107 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Crossover Health

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Healthcare Insurance • Wellness

Crossover Health est une entreprise de santé axée sur des services de soins primaires innovants. Elle offre des solutions de santé virtuelles et en personne à travers ses centres de santé, fournissant un éventail complet de services incluant les soins primaires, la médecine physique, le coaching en santé mentale, et la médecine du travail. Crossover Health collabore avec des employeurs et des courtiers pour proposer des plans de santé intégrés visant à réduire les coûts de santé et à améliorer les résultats pour les patients. Depuis 2010, ils sont pionniers d'un modèle avancé de soins primaires aux États-Unis, mettant l'accent sur une approche holistique des soins de santé grâce à leurs équipes de soins agréées dans l'ensemble des 50 États.

1001 - 5000 employés

Fondée en 2010

⚕️ Assurance santé

🧘 Bien-être

Description

• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals • Consults with client on planning, execution and analysis of tailored engagement strategies and tactics • Develops and executes against path to achieving/exceeding revenue targets as related to member engagement • Completes client discovery and expectation setting around engagement activities • Leads client engagement initiatives • Partners with clients to develop and execute onsite and virtual events to increase engagement • Partners with Marketing to design events and experiences that drive account activations and users • Responsible for supporting new account implementation • Manages a cadence of proactively scheduled client interactions • Leverages internal data sources to draft client facing materials • Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests • Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts • Provides support across the Account Management team to manage internal projects and revenue reporting • Performs other duties as assigned

🎯 Exigences

• 3+ years of client success, marketing and member experience • Bachelor’s degree in a relevant discipline • Experience in consumer health technology, ideal • Exceptional communication skills that are conducive to driving outcomes with clients • Ability to build internal and external relationships, partnerships, business development • Demonstrated ability to work cross functionally and build relationships • Outstanding creative thinking and problem-solving skills • Exceptional organization and project management skills with ability to work collaboratively and independently • Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities

🏖️ Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • Short- and Long-Term Disability • Life Insurance • Paid Time Off • 401K