Senior Product Designer

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Customer.io

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

☁️ SaaS

📣 Marketing

💰 Series A en 2022-03

SaaS • Marketing

Customer. io est une plateforme d’engagement client qui aide les entreprises à créer des parcours personnalisés sur plusieurs canaux — email, SMS et messages in‑app — en s’appuyant sur des données first‑party. La plateforme propose des solutions pour concevoir et automatiser des messages avec un haut niveau de flexibilité et de personnalisation. Elle inclut des fonctionnalités telles que des pipelines de données pour gérer les données clients, des éditeurs visuels de workflows pour l’automatisation, ainsi que des outils d’analytics et d’A/B testing pour optimiser les campagnes de messaging. Conçue pour accompagner la croissance d’entreprises de toutes tailles, Customer. io s’intègre à vos outils existants et offre un environnement sécurisé et conforme, avec une disponibilité élevée (uptime), ce qui en fait un choix de confiance pour plus de 7 400 marques dans le monde.

Description

• Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality. • Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline. • Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes. • Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work. • Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors. • Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time. • Mentor designers earlier in their career through pairing, critique, and the example set by your own work.

🎯 Exigences

• 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work. • Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens. • Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level. • Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one. • Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale. • B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens. • Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.

🏖️ Avantages

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • stipends for remote work and wellness • a professional development budget