Senior Strategic Account Manager

🕒 il y a 1 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 22%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

CustomerGaige

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2007

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

💰 Seed Round - CustomerGauge en 2020-01

SaaS • B2B • Artificial Intelligence

CustomerGauge est une plateforme d'expérience client (CX) B2B qui capture les retours d'information en temps réel au niveau des comptes et lie le Net Promoter Score (NPS) et d'autres signaux directement aux revenus, aux risques et aux résultats financiers. La plateforme met l'accent sur un NPS centré sur les comptes et basé sur les revenus, fournit des tableaux de bord et des analyses (y compris une vue Monétiser CX), et inclut des agents pilotés par l'IA (Gaige AI) qui analysent les retours non structurés et génèrent des recommandations de réponse et des signaux d'action. CustomerGauge est vendu en tant que solution SaaS pour les entreprises B2B de divers secteurs (manufacturier, biens de consommation courante, logistique, technologie, services) afin de protéger et de développer les revenus des comptes en identifiant les risques de défection, les opportunités d'expansion et les scénarios prescriptifs pour boucler la boucle avec les clients.

Description

• Partner with customers to define success metrics and demonstrate measurable business outcomes • Communicate ROI to executive stakeholders and establish CustomerGauge as a strategic partner • Manage the entire strategic account portfolio • Achieve assigned strategic account KPIs and OKRs • Maintain a team Net Retention Rate of 105% • Ensure one touch per account each month • Conduct 10 Impact Reviews per quarter with key client stakeholders • Establish and nurture long-term client relationships • Build trusted executive relationships across customer organizations • Address customer queries and concerns promptly • Advocate solutions and innovative ideas to meet client needs • Act as liaison between key customers and internal teams • Identify strategic opportunities that increase customer value and long-term revenue • Monitor sales performance metrics and report trends • Prepare monthly, quarterly, and annual reports and forecasts • Identify upsell and cross-sell opportunities with the commercial team • Activate promoters for referrals and further upsell opportunities • Connect Executive Sponsors with high-value and strategic accounts to decrease churn risk • Identify and report or escalate churn risks • Develop proactive action plans for all accounts • Collaborate with Account Services and internal stakeholders to guide, assist, and develop partner accounts • Understand technical questions and communicate solutions • Contribute as an evangelist, culture carrier, educator, and communicator, including potential podcast or LinkedIn participation • Collaborate cross-functionally with Sales, Marketing, Product, and Account Services to drive coordinated customer engagement and commercial success • Use AI and automation to improve productivity, enhance customer engagement, and eliminate repetitive work • Travel occasionally to customer sites, events, company meetings, and global offices

🎯 Exigences

• Bachelor's level degree is preferable • 5+ years of account management, customer success, support, or service experience • Aptitude for explaining and providing training to others • Ability to work independently and as part of a team • Ability to take ownership of projects • Understanding of customer retention concepts • Exceptional communication skills • Comfortable presenting to key stakeholders within accounts • Customer-focused and commercially minded • Ability to thrive in a dynamic, constantly evolving high-tech environment • Ability to multitask, change priorities, and organize • Fluency in English is required • Any other European language is preferred • Proactive adoption of AI and automation tools and ways of working

🏖️ Avantages

• Competitive compensation package including uncapped variable component • Health Insurance (Medical, Dental & Vision) with 70% contribution for employees • Participation in the SAR Plan • Unlimited PTO (manager approval required) • MacBook provided • Occasional travel to customers and global offices • Full-time remote position • High-impact role in an emerging industry leader • Cross-functional collaboration with Sales, Marketing, Product and Account Services • Opportunities for career growth and internal development in a fast-growing international SaaS company • Diverse and inclusive workplace • Exposure to a global, multicultural team • Potential promotion paths to product management, pre-sales engineering, education, or people management

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV