Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 4 jours

🥔 Idaho, Montana, +2 états de plus – Distant

🥔 Idaho – Remote 🦬 Montana – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $25 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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CVS Health

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1963

⚕️ Assurance santé

🛒 Commerce de détail

🧘 Bien-être

Healthcare Insurance • Retail • Wellness

CVS Health est une entreprise américaine de premier plan dans le domaine de la santé, dédiée à l'amélioration de l'accès et de l'accessibilité financière des soins de santé. L'entreprise s'appuie sur une approche globale qui comprend les services de santé, l'assurance santé et la gestion des prestations pharmaceutiques. À travers ses filiales, telles qu'Aetna et CVS Caremark, CVS Health propose une gamme de services qui favorisent le bien-être, la gestion des maladies chroniques et une couverture abordable des médicaments prescrits. CVS Health exploite des pharmacies de proximité, fournit des services de pharmacie par correspondance et gère des programmes de médicaments spécialisés, visant à rendre les soins de santé pratiques et accessibles à tous. Animée par une mission de connecter les individus aux services de soins essentiels, CVS Health s'engage à favoriser des communautés en meilleure santé et à soutenir le bien-être de toutes les personnes.

Description

• Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business • Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time • Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood • Leverage resources and technology to optimize the member experience • Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference • Ensuring that the detailed call information is captured in Customer Relationship Management system (CRM) and appropriate dispositioning • Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.) • Work effectively within a team and across the organization, to further the goals of the business • Building skills through team meetings, 1x1 coaching, call calibrations, peer coaching etc • Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication • Contacting prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents utilizing scripting to assess customer needs for products and services using insightful, probing questions and demonstrating superior listening skills • Other duties as assigned

🎯 Exigences

• Strong understanding of products, services, and processes offered by the company • Self-driven goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our members’ lives • Ability to engage with members-begin a conversation, anticipate what questions a member might have, share information using plain language, build rapport, and handle objectives • Displays empathy and resilience when dealing with our members who need help • Gains our members trust and respect by establishing and maintaining effective relationships • Attention to detail and excellent interpersonal skills • Discretion in handling and communicating sensitive information • Ability to manage multiple projects at once in a fast-paced environment • A positive attitude and willingness to do whatever it takes to get the job done

🏖️ Avantages

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility