Principal AIOps Engineer

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

💵 $144 200 - $288 400 / an

⏰ Temps Plein

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CVS Health

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1963

⚕️ Assurance santé

🛒 Commerce de détail

🧘 Bien-être

Healthcare Insurance • Retail • Wellness

CVS Health est une entreprise américaine de premier plan dans le domaine de la santé, dédiée à l'amélioration de l'accès et de l'accessibilité financière des soins de santé. L'entreprise s'appuie sur une approche globale qui comprend les services de santé, l'assurance santé et la gestion des prestations pharmaceutiques. À travers ses filiales, telles qu'Aetna et CVS Caremark, CVS Health propose une gamme de services qui favorisent le bien-être, la gestion des maladies chroniques et une couverture abordable des médicaments prescrits. CVS Health exploite des pharmacies de proximité, fournit des services de pharmacie par correspondance et gère des programmes de médicaments spécialisés, visant à rendre les soins de santé pratiques et accessibles à tous. Animée par une mission de connecter les individus aux services de soins essentiels, CVS Health s'engage à favoriser des communautés en meilleure santé et à soutenir le bien-être de toutes les personnes.

Description

• Lead the AIOps strategy, roadmap, and operating model to measurably improve MTTR, alert quality, and operational efficiency • Own the observability-to-AIOps pipeline and drive standardization of telemetry, service health models, and actionable alerting • Design and implement event intelligence: correlation, deduplication, suppression, anomaly detection, incident clustering, and probable-cause analysis • Advise operations, service owners, and leadership stakeholders; lead change enablement, adoption, and value measurement for AIOps • Develop ServiceNow-centric AIOps integrations: event ingestion, alert-to-incident policies, enrichment, assignment/routing • Establish governance for operational AI in partnership with security, compliance, and operations • Build and operationalize agentic AI workflows for incident triage and resolution • Enable closed-loop automation and self-healing by connecting AIOps detections to orchestrated actions • Partner with NOC/SOC, infrastructure, and application owners to onboard services into AIOps • Create enablement materials and coach teams on AIOps practices, agentic AI usage, and responsible automation

🎯 Exigences

• 10+ years of experience in SRE, production operations supporting highly available services • Proven technical leadership: ability to set direction, lead cross-team initiatives, and advise stakeholders through architecture reviews • Strong programming/scripting skills (Python preferred) and experience building automation, integrations, and APIs • Experience integrating observability platforms and event sources across hybrid environments (cloud/on-prem) and operating production-grade monitoring/event management at scale • Strong ServiceNow experience as an ITSM system of record • Ability to build and operate integrations at scale (REST, webhooks, event management) to support automation and auditability • Automation & Integration Engineering: Python (preferred) for automation and data/ML pipelines • Experience building integrations, services, and operational tooling • AIOps, ITSM/ITOM (ServiceNow) & Agentic AI Ecosystem: Observability: Prometheus/Grafana, OpenTelemetry, ELK/Splunk/Datadog (or equivalent) • Strong Linux and networking fundamentals (TCP/IP, DNS, TLS, load balancing) and ability to troubleshoot distributed systems end-to-end • Excellent communication skills.

🏖️ Avantages

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility