Enterprise Services Engineer

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Cyera

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Cyera est une entreprise pionnière spécialisée dans la sécurité des données pour les entreprises, en particulier dans les domaines de la découverte des données et de la gestion des risques. Sa plateforme innovante aide les organisations à sécuriser leurs informations en offrant une visibilité critique sur les données qu’elles possèdent, l’endroit où elles sont stockées, qui peut y accéder, et en identifiant les risques potentiels. Cyera propose une suite complète de services, comprenant des modules de sa Data Security Platform (plateforme de sécurité des données), la Data Loss Prevention (DLP), l’Identity and Access Management (IAM) et la préparation aux violations de données. Les solutions de l’entreprise facilitent la conformité, réduisent l’impact des violations de données et soutiennent la croissance de l’activité grâce à des initiatives de données sécurisées. Plébiscitée par des entreprises de tous secteurs, Cyera permet de protéger les actifs de données les plus précieux avec rapidité et précision.

Description

• Act as a technical expert on the Cyera Platform • Drive customer adoption through onboarding, training, and enablement programs • Understand customer requirements, challenges, and business goals • Design and deliver customized solutions and use cases through a consultative approach • Identify and resolve obstacles to customer success with internal teams • Create and resolve tickets as needed • Advocate for customer needs by influencing Cyera’s roadmap and product development • Empower partners with tools, resources, and guidance for professional services delivery • Develop and maintain a library of services, methodologies, and best practices • Assist in partner engagements to ensure high-quality service delivery • Collaborate with Customer Success, Sales, and Product teams • Standardize and optimize onboarding for scalability and customer satisfaction • Build trusted relationships with champions at strategic customer accounts • Align service delivery with product innovation and customer needs alongside Product Management, R&D, and the Office of the CTO • Provide field feedback to improve product usability, supportability, and functionality • Support the pre-sales to post-sales transition • Document and share best practices internally and externally • Mentor team members and support professional growth • Participate in interviews and onboarding of new team members • Foster a positive, collaborative, and high-performing team culture • Travel 25–75% annually to engage directly with clients

🎯 Exigences

• BA/BS in Computer Science or equivalent experience required • 3+ years of hands-on experience with data technologies and cloud technologies • Proficiency in SQL • Proficiency in scripting languages, such as Python or equivalent • Hands-on experience with cloud environments • Experience with databases, cloud infrastructure, and basic administration • Knowledge of cloud networking, data and compute assets, IAM, and permissions • Experience with programming or scripting languages • Familiarity with APIs and web services • Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management, with hands-on experience preferred • Prior experience in a software company in a technical customer-facing role is essential • Prior experience collaborating with Development teams • Track record of owning customer relationships, including onboarding, renewal, and expansion • Ability to break down problems into manageable, ordered parts and communicate the problem statement and plan of action • Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented mindset with experience driving revenue growth, customer satisfaction, feature adoption, and customer retention • Self-motivated, proactive, innovative team player • Excellent interpersonal and customer relations skills • Ability to work autonomously on intricate challenges and tasks with limited documentation

🏖️ Avantages

• Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors