Field Service Engineer II

🕒 il y a 29 jours

🐊 Florida, Texas – Distant

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

🔧 Ingénieur Service Itinérant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Cytovale

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

🏥 Santé

🧬 Biotechnologie

🔧 Matériel

💰 Venture Round - CytoVale en 2025-04

Healthcare • Biotechnology • Hardware

Cytovale est une entreprise de diagnostic médical qui développe et commercialise IntelliSep, un test de diagnostic rapide in vitro approuvé par la FDA et un dispositif médical accompagnateur qui stratifie le risque des patients adultes au service des urgences pour la septicémie en analysant les propriétés biomécaniques des globules blancs et l'activation immunitaire, fournissant des résultats en environ 8 minutes pour accélérer le traitement et améliorer les résultats cliniques et opérationnels. L'entreprise s'adresse aux médecins, infirmiers, biologistes et administrateurs d'hôpitaux et met l'accent sur les preuves du monde réel montrant une réduction de la mortalité, des séjours plus courts et une amélioration du flux aux urgences.

Description

• Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert. • Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/software upgrades, and qualification procedures to ensure proper operation of instrument systems. • Document activities/changes and escalate issues as appropriate. • Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution. • Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required. • Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up. • Assist with depot-level repairs as needed at the San Francisco Cytovale facility. • Author field service reports, installation documents, technical bulletins and other documentation as required. • Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback. • Responsible for service parts inventory and safe keeping and use of service parts and tools. • Maintain compliance with the company’s quality assurance program.

🎯 Exigences

• Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years’ experience in servicing Diagnostic Imaging equipment or a High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment. • Demonstrated superior expertise in supporting and servicing highly complex instrumentation. • 5+ years customer or field support experience within the medical device field. • Demonstrated commitment to quality and strong sense of teamwork. • One who thrives in a fast-paced start-up environment with a flexible mentality and adaptability to take on new and additional responsibilities as needed. • Proven strong problem-solving skills, and the ability to creatively solve challenges. • Attention to detail. • Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. • Working knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level. • Experience in a customer centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation.

🏖️ Avantages

• Customer-first mentality • Flexible work environment