Tech Support Consultant

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🏈 Alabama, Alaska, +44 états de plus – Distant

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $96 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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Daisy & Co.

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🛒 Commerce de détail

Retail

Daisy & Co. est une organisation pour laquelle aucun texte descriptif n'a été fourni ; en l'absence de détails, il n'est pas possible de déterminer avec certitude un modèle d'affaires, des produits ou services spécifiques. Sur la seule base du nom, on pourrait raisonnablement supposer qu'il s'agit d'une petite marque de détail ou de lifestyle orientée vers les consommateurs, mais cela reste spéculatif. Une classification minimaliste et prudente est donc proposée à la place.

Description

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools. • Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field. • Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context. • Client engagement: Build trust on every call. • Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client. • Payment collection: Collect payment from clients over the phone using Daisy payment links. • DaisyCare / membership enrollment: Sign clients up for ongoing support programs. • Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact. • Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context. • Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales.

🎯 Exigences

• High school diploma or equivalent. • 3 to 5 years of experience in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone. • Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred. • Solid networking fundamentals across routing, switching, and Wi-Fi (Araknis, Ubiquiti, eero, Fortinet, Cisco, Ruckus, or similar). • Comfort with CRM-based case management (Dynamics 365 a plus) and telephony / messaging tools (RingCentral, Beetexting).

🏖️ Avantages

• 401(k) • Dental insurance • Health insurance • Paid time off • Parental leave • Training & development • Vision insurance