CX Sales Specialist

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Daisy Group™

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

📡 Télécommunications

🤝 B2B

🔒 Cybersecurity

Telecommunications • B2B • Cybersecurity

Daisy Group™ est le plus grand fournisseur indépendant spécialisé en communications au Royaume-Uni, offrant une large gamme de services de télécoms et d'informatique aux entreprises. La société propose des systèmes téléphoniques vocaux et basés sur le cloud, des services de large bande, des lignes louées, des services mobiles, de l'IoT et de la télématique, du WiFi géré, des serveurs cloud et des solutions de sauvegarde, des solutions de cybersécurité, la gestion des paiements/SIM et des appareils, ainsi que du support informatique—desservant des clients allant des SOHO aux grands centres d'appel avec un service client basé au Royaume-Uni et des solutions gérées. Daisy se concentre sur les besoins de connectivité, de communications et de sécurité des entreprises à travers le Royaume-Uni, avec une expérience dans les services de paiement réglementés et un soutien B2B étendu.

Description

• Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams. • Work closely with partners to drive campaigns and pipeline generation. • Make good use of lead generation resources for outreach and campaigns. • Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base. • Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level. • Build strong internal and external relationships to drive success and deliver transformation outcomes. • Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners. • Achieve and maintain relevant sales and vendor certifications.

🎯 Exigences

• Proven track record of strong sales performance in the CX marketplace. • Strong knowledge of: UC and CX solutions Peripheral or native solutions such as WFO, Recording, AI • Experience of the UK UC & CX marketplace at Enterprise level. • Strong presentation skills with the ability to engage at Board and C-Suite level. • Excellent communication, organisation, and negotiation skills. • Proficiency in Microsoft Office (HubSpot knowledge desirable). • Ambitious, adaptable, goal-oriented, and a collaborative team player. • Awareness of competitive offerings in the CX marketplace. • Experience with complementary vendors in your specialism.

🏖️ Avantages

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. • Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team. • Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.