Account Manager – Practice Success

🕒 il y a 12 jours

🇺🇸 États-Unis – Télétravail

💵 $82 500 / an

⏰ Temps Plein

🟢 Junior

💰 Responsable de comptes

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Dandy

Site WebLinkedInTous les Emplois

501 - 1000 employés

⚕️ Assurance santé

Healthcare Insurance

Dandy est un laboratoire dentaire numérique qui révolutionne la façon dont les cabinets dentaires effectuent des scans, passent leurs commandes et collaborent sur les travaux de laboratoire. Dandy met à disposition de milliers de cabinets des technologies innovantes, telles que des scanners intra-oraux et des workflows digitaux, afin d’optimiser la prise en charge des patients et l’efficacité opérationnelle des cabinets. L’entreprise propose une gamme complète de services et de produits dentaires, notamment des couronnes, des prothèses amovibles et des dispositifs pour l’apnée du sommeil, avec un accent sur la précision et des délais d’exécution rapides. Les technologies dentaires numériques avancées de Dandy permettent une communication en temps réel et la validation des designs, aidant les professionnels du dentaire à délivrer des restaurations homogènes et de haute qualité tout en améliorant l’expérience patient.

Description

• Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement. • Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness. • Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement. • Drive activation of new doctors within existing practices. • Promote and sell additional scanners or product expansions where appropriate. • Build rapport with practice managers and key stakeholders through consistent, professional communication. • Serve as a trusted partner for questions, training, and troubleshooting support. • Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly. • Deliver high-quality service with speed, attention to detail, and efficiency. • Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams. • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. • Participate in team experiments designed to improve retention, operational workflows, and engagement tactics. • Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact.

🎯 Exigences

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. • Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization. • Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach. • Strong written and verbal communication skills, comfortable engaging with customers over phone and email. • High degree of organization, follow-through, and accountability. • Curious, proactive, and energized by fast-paced, evolving environments. • Passionate about improving customer experience and contributing to team success.

🏖️ Avantages

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off