Account Manager, SMB Dedicated

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $85 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

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Dandy

Site WebLinkedInTous les Emplois

501 - 1000 employés

⚕️ Assurance santé

Healthcare Insurance

Dandy est un laboratoire dentaire numérique qui révolutionne la façon dont les cabinets dentaires effectuent des scans, passent leurs commandes et collaborent sur les travaux de laboratoire. Dandy met à disposition de milliers de cabinets des technologies innovantes, telles que des scanners intra-oraux et des workflows digitaux, afin d’optimiser la prise en charge des patients et l’efficacité opérationnelle des cabinets. L’entreprise propose une gamme complète de services et de produits dentaires, notamment des couronnes, des prothèses amovibles et des dispositifs pour l’apnée du sommeil, avec un accent sur la précision et des délais d’exécution rapides. Les technologies dentaires numériques avancées de Dandy permettent une communication en temps réel et la validation des designs, aidant les professionnels du dentaire à délivrer des restaurations homogènes et de haute qualité tout en améliorant l’expérience patient.

Description

• Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement. • Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization. • Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey. • Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites. • Identify and execute upsell and cross-sell opportunities within each parent account. • Drive activation of additional doctors and scanners within existing practices. • Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals. • Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations. • Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives. • Negotiate contract terms with key stakeholders and implement churn-reduction strategies. • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. • Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape. • Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption. • Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction. • Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion. • Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey. • Capture and share Voice of Customer insights to influence product and operational enhancements. • Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

🎯 Exigences

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. • Proven track record of upselling, cross-selling, and growing complex account portfolios. • Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations. • Comfortable spending 60%+ of your day engaging with clients by phone or video. • Highly analytical with the ability to interpret data dashboards to inform strategy. • Empathetic, curious, and passionate about understanding customer pain points. • Strong communicator with exceptional organization, follow-through, and problem-solving skills. • Self-motivated, performance-driven, and adaptable to a fast-paced environment.

🏖️ Avantages

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off