Account Associate

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

💵 $65 000 - $69 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💼 Ingénieur d'affaires

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Datavant

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

🏥 Santé

💼 Conseil

⚕️ Assurance santé

💰 €40 000 000 Series B en 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant est une entreprise de plateforme de données de santé dédiée à rendre les données de santé mondiales sécurisées, accessibles et exploitables. Elle propose un réseau propriétaire qui facilite la connectivité des données dans l'écosystème de la santé, permettant à plus de 60 millions de dossiers de santé d'être partagés entre plus de 70 000 hôpitaux et un vaste réseau de partenaires de données réelles. En fournissant des solutions pour les régimes de santé, les prestataires de soins de santé et les sciences de la vie, Datavant joue un rôle essentiel dans l'amélioration des soins aux patients et la réalisation d'analyses dans le secteur de la santé.

Description

• Provide operational and coordination support for our provider accounts in partnership with Account Managers • Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication • Submission/management of support tickets for issues related to access, IT, site IDs, etc. • Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution • Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication. • Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams. • Manage creation/changes to SOPs, workflows, job aids, and operational documentation • Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities • Manage provisioning/access for current and new clients during implementation • Maintain accurate account documentation, health indicators, and risk flags • Support recurring customer communications including operational updates, issue follow-ups, and outage notifications. • Identify recurring workflow challenges or operational gaps to create opportunities for process improvement • Manage billing issue resolution in partnership with Finance • Other duties as assigned

🎯 Exigences

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience) • 2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments. • Strong communication and relationship management skills • Strong organizational skills with the ability to manage multiple priorities simultaneously • Ability to coordinate cross-functional activities and drive timely follow-through • Demonstrated ability to collaborate effectively across teams and functions • Ability to interpret performance data and explain outcomes to customers • Familiarity with HIPAA-regulated environments preferred • Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable • Comfort operating in a fast-paced, matrixed organization • Ability to travel up to 10-25%

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities