Customer Expert, Czech, Bulgarian or Romanian

Emploi pas sur LinkedIn

🕒 il y a 1 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

David Kennedy Recruitment Ltd.

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2018

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd est un cabinet de conseil en recrutement 100 % digital, reconnu, avec une présence internationale dans plus de 40 pays. L’entreprise est spécialisée dans la fourniture de services de recrutement d’excellence à l’international, en s’appuyant sur une approche innovante qui met en relation, en toute fluidité, candidats et clients. Avec plus de 150 collaborateurs répartis sur cinq continents et intervenant en plus de 32 langues, David Kennedy Recruitment Ltd vise à dépasser les attentes des clients comme des candidats, en proposant des services de recrutement multilingue et d’executive search, des analyses concurrentielles et un accompagnement à la mobilité internationale afin d’offrir une expérience de recrutement complète.

Description

• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.

🎯 Exigences

• Fluent or native-level in one of the languages Czech, Bulgarian or Romanian • Good English communication skills • Strong verbal and written communication abilities • Excellent active listening and problem-solving skills • Comfortable using computers and basic technology tools • Customer-focused mindset with a positive and professional attitude • Ability to work independently in a remote environment • Previous customer support, troubleshooting, or customer service experience • Experience working in contact centre, BPO, retail, hospitality, or support environments • Experience using CRM systems or customer service tools.

🏖️ Avantages

• Competitive monthly salary package • 2 additional salaries per year • Full remote work within Greece • Complete relocation support to Greece when required • Flight ticket paid and booked by the company • Temporary hotel accommodation upon arrival • Support with accommodation search process • Private healthcare benefits • Additional employee discounts and perks • Full training provided by certified instructors • Professional development and career growth opportunities • Participation in company events and CSR initiatives • Free online Greek language courses.