IT Engineer

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🐊 Florida – Distant

🐊 Florida – Remote

💵 $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Technicien Support Informatique

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Dedicated IT

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2002

🤝 B2B

🔒 Cybersecurity

📋 Conformité

B2B • Cybersecurity • Compliance

<Dedicated IT> Dedicated IT est un fournisseur national de services IT managés qui propose un support IT externalisé et cogéré, des services cloud et d'hébergement, de la protection et sauvegarde des données, de la cybersécurité, de la gestion de Microsoft 365, de la voix et de la collaboration ainsi que des services de conformité HIPAA. Ils se concentrent sur l'aide aux organisations - notamment dans le secteur de la santé et des maisons de retraite - afin de prévenir les temps d'arrêt, protéger les données, répondre aux exigences réglementaires et améliorer les performances opérationnelles grâce à des feuilles de route stratégiques, des systèmes de surveillance et un portail de métriques en libre-service.

Description

• Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times. • Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience. • Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction. • Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting. • Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning. • Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations. • Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed. • Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager. • Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption. • Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary. • Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

🎯 Exigences

• Minimum Education: High School Diploma or GED required. • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications. • Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred. • Healthcare IT Experience: Previous experience in Healthcare IT is Required, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance. • Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

🏖️ Avantages

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well. • 401K with Company Match: Start planning for your future with our competitive retirement savings plan. • Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave. • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career. • People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.