
51 - 200 employés
Fondée en 2005
🤖 Intelligence artificielle
🤝 B2B
☁️ SaaS
Artificial Intelligence • B2B • SaaS
Diabolocom est une plateforme omnicanale propulsée par l’IA, conçue pour transformer les interactions client en renforçant l’automatisation et l’assistance aux agents au sein des centres de contact. Leur offre comprend des fonctionnalités avancées telles que des agents IA, la synthèse d’appel, l’analyse de sentiments et la distribution dynamique des appels. Plébiscité par des leaders mondiaux du secteur, le cloud contact center de Diabolocom permet aux entreprises de délivrer des expériences client d’exception tout en optimisant la productivité des agents grâce à des intégrations transparentes avec les principaux systèmes CRM.
🕒 il y a 9 mois
🗣️🇺🇸🇬🇧 Anglais requis
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51 - 200 employés
Fondée en 2005
🤖 Intelligence artificielle
🤝 B2B
☁️ SaaS
Artificial Intelligence • B2B • SaaS
Diabolocom est une plateforme omnicanale propulsée par l’IA, conçue pour transformer les interactions client en renforçant l’automatisation et l’assistance aux agents au sein des centres de contact. Leur offre comprend des fonctionnalités avancées telles que des agents IA, la synthèse d’appel, l’analyse de sentiments et la distribution dynamique des appels. Plébiscité par des leaders mondiaux du secteur, le cloud contact center de Diabolocom permet aux entreprises de délivrer des expériences client d’exception tout en optimisant la productivité des agents grâce à des intégrations transparentes avec les principaux systèmes CRM.
• Expand Scenario’s capabilities to support new communication channels, including Facebook Messenger, Instagram, and RCS. • Integrate Scenario with various AI-powered tools to enhance automation possibilities. • Manage critical components such as the API Gateway and Authentication Services, which handle large volumes of traffic and serve as the entry point for all backend systems. • Own Scenario, a product that empowers users to design complex workflows through a no-code, block-based interface. • Ensure secure, high-performance access to the Diabolocom platform.
• 10+ years in software development within product-focused companies, with at least 5+ years working extensively in Java. • Experience working with relational databases (PostgreSQL preferred). • Experience with Spring Boot would be a plus. • Experience in designing and implementing effective distributed systems. Ability to make architectural decisions and evaluate their impact on system performance, scalability, and reliability. • Strong autonomy and leadership potential, with a willingness to grow into a lead role. • Comfortable working with and improving an existing codebase. • Strong engineering culture, attention to the details, business-centric mindset.
• A collaborative and multicultural environment with a team that fosters professionalism, values innovation, and encourages knowledge-sharing. • Work on cutting-edge distributed communication systems in a fast-growing company, with real opportunities to make an impact. • Opportunities to take on new challenges and advance your career. • High-quality IT equipment of your choice. • Flexible work arrangements and remote work options. • Regular team-building events.
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