Account Director, Client Strategy

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🏄 California, Illinois, +2 états de plus – Distant

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $140 000 - $160 000 / an

⏰ Temps Plein

🔴 Expert

🧑‍💼 Ingénieur d'affaires

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Directive

Site WebLinkedInTous les Emplois

11 - 50 employés

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

Directive est la meilleure entreprise de conception web et de services informatiques à Oneonta, NY, spécialisée dans la mise en œuvre et la gestion de la technologie pour les entreprises. Elle propose une large gamme de services incluant la gestion IT, l'externalisation IT, la cybersécurité, l'hébergement cloud, le développement web et les services IT pour les organisations à but non lucratif. Avec un accent sur la surveillance proactive des systèmes IT, la formation en cybersécurité et l'hébergement cloud géré, Directive est dédiée à maintenir les systèmes opérationnels tout en maximisant la productivité des petites et moyennes organisations. Ses services incluent également la réparation d'ordinateurs, la conception web, et la conformité avec les lois telles que le NY SHIELD Act, offrant un support complet pour les besoins technologiques des entreprises.

Description

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact. • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

🎯 Exigences

• 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. • Experience partnering with VP-, CMO-, and CRO-level client stakeholders. • Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

🏖️ Avantages

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle • 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) • Access to certified therapists through Spring Health, membership to Headspace • Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care • Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave • Traditional and Roth 401(k) with a 3% company match • Annual bonus based on tenure, which scales in total amount over time • Annual Company-wide Retreat