Level 3 MSP Engineer

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DistantJob

Site WebLinkedInTous les Emplois

51 - 200 employés

🎯 Recrutement

👥 RH Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

DistantJob est une agence de recrutement à distance spécialisée dans l'embauche de talents techniques de premier ordre à travers le monde. Contrairement aux entreprises de sous-traitance traditionnelles ou aux sites de freelancing, DistantJob se concentre sur l'offre de services de chasse de têtes pour trouver des individus répondant à des exigences spécifiques et correspondant aux cultures d'entreprise. Ils fournissent des solutions de recrutement rentables en sourçant des talents dans des lieux offshore tout en maintenant des standards élevés de qualité et de rétention. DistantJob adopte une approche sur mesure pour le recrutement, en s'assurant que les candidats possèdent à la fois les compétences techniques et relationnelles nécessaires pour réussir, et en facilitant une intégration harmonieuse dans les entreprises clientes.

Description

• We're on the hunt for a Level 3 Support Engineer! • Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. • They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. • Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. • This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions. • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations. • Resolve escalated technical issues with systematic troubleshooting approaches. • Create comprehensive documentation and communicate effectively with clients at all technical levels. • Participate in project planning, scope management, and timeline development.

🎯 Exigences

• MSP Background • Experience supporting multiple clients simultaneously, preferable in a managed service provider setting • Proficiency in time tracking and project estimation • Microsoft 365 Core Expertise • SharePoint Online: Template deployment and Teams integration • Intune/Autopilot: Device management and policy configuration • PowerShell: Regular scripting for automation and troubleshooting • Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection • Security: Microsoft Defender and Purview experience preferred • Compliance: M365 tenant hardening and security best practices • Communication & Collaboration • Exceptional English communication skills (verbal, written, documentation) • Experience with ticketing systems and professional client interaction • Preferred Additional Skills • Security services: vulnerability scanning, DLP, zero trust principles • Virtualization: Azure Virtual Desktop, Docker, VMs • SASE and SIEM/SOAR concepts • Professional Attributes • Continuous learner: Actively engaged in training, certifications, or professional communities • Adaptable: Flexible approach to changing requirements while maintaining quality • Results-focused: Prioritizes client outcomes over technology deployment • Detail-oriented: Systematic documentation and delivery processes • Work Requirements • Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) • Flexibility: Responsive during client emergencies

🏖️ Avantages

• Tight-knit team of experienced technical professionals • Exposure to diverse technologies and industries • Long-term growth potential with performance-based advancement • Opportunity to make meaningful improvements to client environments