Senior Manager, Workforce Optimization

🕒 il y a 1 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $92 000 - $98 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

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DocGo

Site WebLinkedInTous les Emplois

5001 - 10000 employés

⚕️ Assurance santé

🚗 Transport

☁️ SaaS

Healthcare Insurance • Transport • SaaS

DocGo est une entreprise de technologie de la santé qui façonne l'avenir de la prestation de soins en réimaginant la manière dont les services de santé sont fournis. Grâce à sa technologie propriétaire et à ses cliniciens qualifiés, DocGo propose des programmes de santé pour les populations aux gouvernements, des accords en fonction de la valeur pour les payeurs, des services de transport médical pour les hôpitaux et des solutions de santé mobile visant à maintenir les patients à domicile et hors des hôpitaux. Ils mettent l'accent sur des solutions de santé proactives, à la demande et mobiles, offrant des services tels que les soins urgents, les services préventifs et la gestion des maladies chroniques. Opérant dans plus de 30 États américains et au Royaume-Uni, DocGo s'engage à accroître l'accès aux soins de santé et à améliorer les résultats pour les patients grâce à des soins compatissants et axés sur la technologie.

Description

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams. • Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics. • Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization. • Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs. • Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency. • Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy. • Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams. • Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines. • Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor. • Lead strategic initiatives and special projects to support business growth and operational excellence.

🎯 Exigences

• 7–10+ years of experience in workforce management, operations, analytics, or related fields. • 3–5+ years of leadership experience managing and developing teams. • Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments. • Experience in healthcare, telehealth, contact centers, or similarly complex service operations. • Strong analytical skills with experience using data to drive strategic decisions. • Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI). • Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes. • Ability to operate both strategically and hands-on in a fast-paced, evolving environment. • Strong cross-functional collaboration and stakeholder management skills. • Excellent oral and written communication skills required. • Detail-oriented with strong organizational and problem-solving abilities. • Experience in a high-growth or startup environment is preferred. • Familiarity with healthcare regulations and compliance considerations is a plus. • MBA or advanced degree is a plus.

🏖️ Avantages

• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k